Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Whitepaper May 3, 2021 Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities - Top of Mind Compliance Issues for 2021 Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their… Infographic May 14, 2024 Infographic | CPG and Retail Finance Leaders’ Top Priorities Finance leaders in the retail and consumer packaged goods (CPG) industries are leading their organisations’ efforts to navigate today’s uncertain market environment. Whether it is dealing with inflation or supply-chain disruptions, the leaders are stepping outside their comfort zones to provide strategic guidance across all facets of the business. Survey January 25, 2024 Tech challenges, economic pressures, regulatory scrutiny and resilience are among the top risks for CLOs and GCs In the ever-evolving realm of in-house legal practice, staying ahead of the curve is not merely a strategic choice; it’s an imperative. To navigate the intricate terrain of today’s legal landscape effectively, general counsel (GC) and chief legal officers (CLOs) must be acutely aware of the risks to their organisations that loom on the horizon. Our latest Top Risks Survey sheds light on the… Whitepaper May 30, 2023 Reshaping Loan Servicing Compliance Servicers in lending organizations are challenged with navigating economic headwinds that are pushing delinquency- and default-rate projections higher. This task has been complicated by increased global regulatory focus and dynamic customer expectations, which are further providing impetus for servicers to reassess existing strategies and processes from a compliance perspective while continuing… Client Story January 17, 2025 A Healthcare Giant's Journey to Evaluate Risk, Strengthen Data Use Licensing Agreements with Third-Party Vendors Organisations should regularly monitor obligations and compliance within their third-party contract universe. Newsletter June 25, 2025 Industry Insights - Manufacturing and Distribution Welcome to the new look of Protiviti’s quarterly newsletter for the manufacturing and distribution industry! In this edition, we dive into the latest risks, trends and innovations that are shaping the future of our sector. With a curated selection of articles that will keep you at the forefront of industry developments. Survey January 3, 2024 2024 Top Risks in the Energy & Utilities Industry Resistance to change has long been a hallmark of the energy and utilities industry. But forward-thinking leaders are realizing that the only status quo that will allow their businesses to evolve operationally, digitally and culturally to meet new demands and expectations, drive innovation, and help share the energy industry of the future is one of continuous changes and strategic risk-taking. Newsletter September 2, 2024 Implications of the Changing U.S. Regulatory Landscape Dealing with regulatory change and uncertainty continuously ranks among the top risks identified by board members and C-suite executives across the globe. Some believe that recent U.S. Supreme Court decisions will increase this risk for companies doing business in the United States, while others applaud the Court’s actions. What is happening, and what does this mean for boards and their companies? Survey December 8, 2022 Executive Perspectives on Top Risks for 2023 and 2032 The level of uncertainty in today’s global marketplace and the velocity of change continue to produce a multitude of potential risks that can disrupt an organisation’s business model and strategy on very short notice. Client Story February 7, 2023 Global Hospitality Company Achieves Efficiencies with Microsoft and Nintex A global hospitality company needed to transition their highly manual process for RFPs to one that was more automated. The need to update their processes was driven by the changes required to address the Covid-19 pandemic, which created a dynamic business environment and market demands to act nimbly. The company recognized it required a solution that could automate and expedite a traditionally… Load More
