Insight Search Search Submit Sort by: Relevance Date Search Sort by Relevance Date Order Asc Desc Insights paper December 2, 2024 Top digital experience trends in 2025 and beyond Navigate the dynamic digital landscape of 2025 and beyond. Stay ahead with agility, insights, and a customer-centric approach. Embrace emerging trends for an innovative digital experience." Newsletter July 10, 2024 Maximising CX: The Game You Must Win How a business engages its customers at every point of their buying journey is critical to connecting the organisation’s brand promise to, and delivering on, an exceptional customer experience. Does the board understand what the organisation does to differentiate itself with its customers? If not, it should.Performance management is on the radar of every board. Customer satisfaction and loyalty… Survey February 19, 2026 When AI Readiness Meets ROI Reckoning | AI Pulse Series 2026 Our latest analysis of our three AI Pulse surveys reveals a clear pattern: companies that break out of pilot mode and scale strategically are 3x more likely to exceed ROI expectations. Explore what it takes to turn AI from a perpetual experiment into a secure, scalable growth engine. Flash Report August 31, 2026 Beyond Meta: Why the Online Safety Settlement Reshapes Expectations for Social Media and Online Platforms On August 26, 2026, Meta reached a settlement with 51 states and territories to resolve claims related to teen online safety. The settlement includes up to $17.1 billion in payments, which includes approximately $5 billion contingent on other major platforms adopting comparable commitments, and a decade of prescriptive product commitments across Facebook and Instagram, along with independent… Newsletter September 4, 2026 The Alignment Advantage in Transformation: Does Your Organisation Have It? Executive alignment is the key to transformation success. Learn how aligned C-suite leadership drives value, AI ROI, resilience and growth. Client Story September 1, 2026 Architecture Firm Connects Salesforce to Revenue Growth An education-focused architecture firm set out to modernise Salesforce but quickly recognised the need for a broader revenue transformation. Protiviti helped the organisation connect strategy, governance, revenue processes, data and technology into a more integrated revenue system. The result was stronger visibility across the opportunity-to-revenue lifecycle, improved confidence in pipeline and… Newsletter August 13, 2026 AI in the Boardroom: 10 Questions … and Answers Explore AI Governance for Boards with practical answers to 10 critical questions on oversight, risk, ROI and governance to help directors lead AI confidently. Newsletter June 8, 2026 Industry Insights - Manufacturing and Distribution In this edition, we explore the forces shaping the manufacturing and distribution industry, from the rapid rise of AI to evolving tariff dynamics and shifting workforce demands. As organisations accelerate modernisation efforts, leaders are balancing opportunity with risk while strengthening visibility, governance and decision-making across the business. Whitepaper June 18, 2026 Navigating 2026 Compliance Priorities: A Midyear Reality Check As we set out to forecast this year’s compliance priorities, we characterised 2026 as the most unpredictable year in our experience. That view was driven by a convergence of forces: the profound transformation underway across the financial services industry, and shifting governmental and regulatory priorities.At midyear, our assessment is holding. The year remains volatile. Pressure is shifting ─… Insights paper June 19, 2026 The Road to AI Automation in Finance: Six Actions for the CFO It’s the current call heard ‘round the world: Company leaders are issuing directives to implement AI in finance back-office workflows. The problem: These directives state an AI adoption goal but lack the strategy, planning and execution for finance organisations to achieve meaningful, measurable value. CFOs and finance leaders are left to answer an important question: “How can we implement AI…