Cloud Optimisation Cloud management expertise for maximum cloud value Are you maximising innovation, value and potential of the cloud?Our cloud managed services provide cloud production operations with off-site services and local support for routine tasks while driving continuous service improvements related to managing client systems and infrastructure. We define service levels that are appropriate to support your business objectives while balancing costs.With our cloud managed services, you’ll have a harmonised, transparent, secure, and optimised service with full accountability. We leverage common processes and procedures that integrate well with Protiviti’s end-to-end managed services capabilities including security, IoT, and other emerging technologies. Our approach provides predictability and quality across multiple areas of managed technology. We can customise the managed services to your current needs and processes. Our approach provides predictability and quality across multiple areas of managed technology Enhance your Cloud production operations Pro Briefcase Operations Assessment Analysis is key to gaining insight and efficiency. We review your environment to document key components and current state against leading security, governance, performance, change management, and optimisation practices. Pro Building office Transition and Build With the assessment results in hand, we’ll define the processes, roles, escalation paths, and accelerators that will enable service delivery. We define SLAs and identify process dependencies and inputs. Pro Document Files Operationalise / Run We onboard team members, grant access, and refresh documented SOPs and job aids for your custom environment. We activate our baseline metrics and service measurement processes. Active managed service operations monitor and deliver all services. Pro Document Stack Continuous Improvement We identify emerging technologies (AI/ML and automation) and ITSM practices to further accelerate service delivery. Through regular reviews of processes and systems, we explore opportunities to improve the value of our services and optimise your cloud environment. Relieve burdens on operational resources and optimise cloud spend Our approach Protiviti’s cloud optimisation services are flexible enough to tailor a blended delivery model of fully managed services and Subject Matter Experts as needed. Our services can relieve burdens on limited operational resources while optimising cloud spend. We’re accountable for driving strategic collaboration with you to deliver high-quality operations, performance, and efficiency in achieving your business goals. Relieve burdens on operational resources and optimise cloud spend Key Partners We believe our partnerships play a key role in driving collective success for our customers. Therefore, we partner with the largest cloud service providers and use leading cloud tools to support your technology modernisation journey. Our professionals are digitally native with extensive skills and experience and stay up to date in cloud technologies. Collectively, this combination of expertise and partnerships enables us to better understand your business challenges and provide integrated, holistic solutions that support your goals and deliver value through our complementary strengths. Leadership Andrea Rista Andrea Rista is Director at Protiviti Italy and Protiviti Bulgaria, with focus on Business Risk Consulting, Corporate Governance and Internal Audit services.In Protiviti since 2004, he developed strong skills in internal audit, risk management, corporate governance, and ... Learn more Stan Oparanov Stan Oparanov is Director at Protiviti Milan and Protiviti Bulgaria. Stan is one of the leaders of Protiviti Bulgaria and focuses on the use of technology and innovation in management consulting, risk management, compliance and internal audit.He has strong ... Learn more Whitepaper July 18, 2025 23 min read Transforming the Enterprise: How to Guide an ERP Implementation to Success ERP systems are the backbone of enterprise operations, supporting critical functions like finance, operations and HR. But they are more than that — modern, cloud-based ERP systems can be truly transformational to business, allowing it to work in ways that are leaner, faster, more intelligent, more integrated and more effective. An ERP implementation is thus more... Read more Frequently Asked Questions What are cloud managed services? + Cloud managed services involve outsourcing the management, monitoring, and optimisation of cloud infrastructure and applications to a third-party provider. These services ensure that businesses maintain high performance, robust security, cost efficiency, and continuous improvement in their cloud operations.Cloud managed services providers in Bulgaria offer harmonised and secure services, integrating with end-to-end managed capabilities, including security and emerging technologies like IoT. Why do businesses need cloud managed services? + Businesses leverage cloud managed services to reduce operational complexities, enhance security, and optimise cloud expenditures. By partnering with Protiviti, organisations can focus on innovation and strategic initiatives.Protiviti's approach includes defining service levels aligned with business objectives and integrating emerging technologies to drive continuous service improvements. What are the benefits of using a cloud managed services provider in Bulgaria? + Partnering with a cloud managed services provider in Bulgaria helps businesses reduce costs, enhance security and ensure compliance. With 24/7 monitoring and support, companies can prevent downtime and optimise performance.Additionally, businesses gain access to cloud experts and best practices, enabling efficient scaling and improved reliability through effective cloud management. Can cloud managed services help with cloud migration? + Cloud managed services providers in Bulgaria, including Protiviti, offer comprehensive cloud migration services. These encompass strategic planning, execution, and post-migration cloud optimisation to ensure a seamless transition.Protiviti's approach includes assessing the current environment, defining processes, and leveraging emerging technologies to accelerate service delivery. What should Bulgarian organisations look for in a cloud managed services provider? + When choosing a cloud managed services provider, consider the following:Local presence and support: Ensure the provider offers local support and understands the Bulgarian market.Partnerships with major cloud platforms: Affiliations with providers like IBM, Apptio, AWS, Azure, SAP, Oracle and Google Cloud.Customised solutions: Ability to tailor services to specific industry needs and business objectives.Proven track record: Demonstrated success in delivering cloud managed services across various sectors.
