COO Network Forum | Protiviti United Kingdom

COO Network is a quarterly event held in association with UK Finance under Chatham House rules. In this event, members discuss issues, share approaches and developments in their businesses, and tackle COO-specific best practices. On this hub page you can find key takeaways from all our previous events. For more information and to find out more about key events contact please Laura Moore.

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Third parties still a challenge as operational resilience deadline approaches

Third parties still a challenge as operational resilience deadline approaches

Beginning March 2022, financial firms will be subject to new regulations aimed at minimising the harm from operational disruption. At the UK Finance COO Forum in December, participants shared how they are approaching implementation of the regulation...

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The cloud – Where governance and compliance now top the list of concerns

The cloud – Where governance and compliance now top the list of concerns

As cloud adoption continues to soar globally, technical considerations and concerns have evolved towards risk, compliance, and financial management. In November, the UK Finance COO Forum explored this evolution of cloud adoption and why skills,...

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The future of controls depends on people and technology

The future of controls depends on people and technology

Internal controls are in the spotlight. Impending regulation over financial reporting, combined with the potential for automation, is creating an opportunity to improve the way risks are managed. At the UK Finance COO Forum in September, chief...

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Data is the key to helping vulnerable customers

Data is the key to helping vulnerable customers

Between March and October 2020, at the start of the pandemic, the number of UK adults with ‘characteristics of vulnerability’ increased by 3.7 million to 27.7 million people. In July 2021, the UK Finance COO Forum explored how financial firms have...

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Working models are evolving, but COOs will test out plans first

Working models are evolving, but COOs will test out plans first

Key headlines to feature on website Chief operating officers (COOs) are planning for colleagues to work at home and in offices, but they will spend time testing plans before committing to this approach over the long term. COOs want to retain...

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Customer Experience – How online retail changed the game for COOs

Customer Experience – How online retail changed the game for COOs

Operational excellence has changed, from cost reduction to customer focus, a trend widely influenced by online retailers including Amazon. Companies following this path have seen big gains in their customer approval ratings and achieved...

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Building a resilient financial sector

Adapt, respond, and recover – Building a resilient financial sector

UK Finance held its first ‘COO Network’ event recently. More than 40 business leaders shared lessons learned from the pandemic, and talked about how the industry is improving operational resilience ahead of new regulations