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India (English)
India PCC
Italy (Italiano)
Japan (日本語)
Kuwait (English)
Mexico (Español)
The Netherlands (English)
Oman (English)
Peru (Español)
Qatar (English)
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Board Perspectives Library
177
July 10, 2024
Maximising CX: The Game You Must Win
How a business engages its customers at every point of their buying journey is critical to connecting the organisation’s brand promise to, and delivering on, an exceptional customer experience. Does the board understand what the organisation does to differentiate itself with its customers? If not, it should.Performance management is on the radar of every board....
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2024
2023
2022
2021
2020
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January
February
March
April
May
June
July
August
September
October
November
December
180
October 9, 2024
Board Risk Reporting in Disruptive Times
Risk reporting to the board may not be fit for purpose in these uncertain times. Directors are trending toward expecting more dialogue, engagement and forward-looking insights based on relevant data and information. A principled approach would help.Boards and their companies face a constant and seemingly unending state of flux in the…
178
August 7, 2024
10 Questions to Increase Your Strategic Impact as a Board Member
The role of corporate directors is to be trusted advisers to the CEO consistent with their duty of care and to exercise oversight on the shareholders’ behalf. To confirm they are fulfilling this role, directors need to periodically self-assess their boardroom performance. To facilitate this self-assessment, this issue of Board Perspectives offers…
177
July 10, 2024
Maximising CX: The Game You Must Win
How a business engages its customers at every point of their buying journey is critical to connecting the organisation’s brand promise to, and delivering on, an exceptional customer experience. Does the board understand what the organisation does to differentiate itself with its customers? If not, it should.Performance management is on…
176
June 12, 2024
21st-Century Board Oversight of Talent
Acute talent shortages across numerous industries underscore the risks emanating from outdated, reactionary approaches to managing people, succession and culture. The question arises, what is the board’s role in forging a 21st-century approach to managing talent?Changing times have led to fleeting employee loyalty, as talented individuals have…
175
May 8, 2024
Board Perspectives Supplement: Once the Acquisition Is Consummated
Important questions and activities prior to an acquisition are also germane after the deal is completed. This supplement to the issue of Board Perspectives discussed above provides a post-acquisition agenda.The intention of this supplement: Our supplement focuses on key questions related to the key areas introduced and discussed in Issue 175 of…
175
May 8, 2024
Sharpening the Board’s Focus on M&A Due Diligence
Whether an acquisition is a stand-alone, complementary entity or an integration, the due diligence process is undergoing a paradigm shift due to the higher cost of funding and the impact of failed transactions. Boards should expect a more aggressive focus on due diligence.How has the due diligence process changed in recent years? For sure, the…
174
April 8, 2024
A Call to Action for Boards
The inaugural Global Board Governance Survey conducted by Protiviti, BoardProspects and Broadridge — a study believed to be the first of its kind — summarises the views of more than 1,000 directors and C-suite executives worldwide on the role and effectiveness of the board. It provides insights regarding the board’s priorities and performance as…
173
March 14, 2024
Why Boards Should Care More About Geopolitics Than Ever Before
Geopolitical risk seems higher than at any point in recent memory. Managing this risk effectively should be a core competency for all businesses — and the board should lead the way.After decades of globalisation shaping the world order, businesses are now forced to accept a new reality. Geopolitical risk is an ever-growing threat with far-reaching…
172
February 7, 2024
The Top Risks 10 Years Out: Global Risks Are Persistent
Capturing insights from over 1,100 C-level executives and directors across multiple industries with broad geographic representation, our global survey of C-level executives and directors survey offers insights for the top risks over the next 10 years out to 2034. The following table provides a context for understanding the most critical…
171
January 10, 2024
The Top Risks for 2024: Risk Priorities Are Shifting
Conducted in partnership with the NC State ERM Initiative, our global survey of C-level executives and directors highlights the influence of economic headwinds, talent issues, emerging technologies, cyber threats and geopolitical events on the 2024 risk landscape. This issue of Board Perspectives discusses the 10 highest-rated risk themes noted in…
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