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  • Survey

    April 17, 2025
    CPG and retail risk insights
    With the ongoing chaos of recent U.S. trade policies unsettling the global economy, retailers and CPG companies fear that tariffs, or even the threat of them, may cause inflation, reduced consumer spending, and a global recession. Long-term planning, strategic investments, and recruitment are the chief concerns for retail and CPG leaders, according to Protiviti's latest Executive Perspectives on…

  • Podcast

    September 28, 2022
    Podcast | Sustainable Finance
    With the dominance of ESG as a key agenda item in the boardroom and C-suite, it’s no surprise that one especially noteworthy topic is sustainable finance – ensuring that investments in products and services are aligned with ESG and sustainability standards. This certainly is a key area of focus in financial services.In this podcast, Protiviti’s Paul Middleton interviews Ana Carolina Oliveira,…

  • Podcast Transcript

    September 28, 2022
    Transcript | Sustainable Finance
    With the dominance of ESG as a key agenda item in the boardroom and C-suite, it’s no surprise that one especially noteworthy topic is sustainable finance – ensuring that investments in products and services are aligned with ESG and sustainability standards. This certainly is a key area of focus in financial services.In this podcast, Protiviti’s Paul Middleton interviews Ana Carolina Oliveira,…

  • Whitepaper

    July 19, 2021
    Resilience Practices Can Help Firms Mitigate Supply Chain and Third-Party Provider Risks - Top of Mind Compliance Issues for 2021
    Customers are major drivers of change in the marketplace. In times of stress, how well companies manage customer experience and expectation can determine whether they succeed. At the height of the COVID-19 pandemic, amid demand spikes and panic buying of household items like groceries and cleaning products, companies that successfully addressed customers’ demands (e.g., restocked alternative…

  • Blogs

    February 22, 2021
    Changes to Accounting Standards Offer Transformational Opportunities for Insurers, with Extended Time to Implement
    Big changes are coming to how the insurance industry recognises and reports out financial performance. But the effects won’t be felt just in the accounting department. IFRS 17, Insurance Contracts, and its U.S. companion, accounting standard ASU 2018-12, Targeted Improvements to the Accounting for Long-Duration Contracts, are intended to add clarity for investors in the wake of events and…

  • Insights paper

    October 8, 2024
    Best Practices for Building a Sustainable PCI DSS Compliance Programme
    Creating and maintaining a sustainable PCI DSS compliance programme is a crucial and complex task for organisations to protect payment card transactions and uphold consumer trust. However, despite the PCI DSS standard being around for almost 20 years, many organisations still struggle to achieve and validate compliance with it.In April 2016, the PCI Security Standards Council (SSC) introduced the…

  • Newsletter

    July 10, 2024
    Maximising CX: The Game You Must Win
    How a business engages its customers at every point of their buying journey is critical to connecting the organisation’s brand promise to, and delivering on, an exceptional customer experience. Does the board understand what the organisation does to differentiate itself with its customers? If not, it should.Performance management is on the radar of every board. Customer satisfaction and loyalty…

  • Whitepaper

    July 21, 2022
    Customer remediation: Making it right (and better)
    In our Compliance Priorities for 2022 in the Financial Services Industry, we emphasised the interconnectivity among the risks we identified, including how the pandemic, the global focus on environmental, social and governance (ESG) issues, and continued regulatory emphasis on culture and conduct were combining to shine a bright light on how financial institutions (used broadly herein to refer to…

  • Whitepaper

    August 12, 2021
    Building a Comprehensive Data Privacy Programme: Four Actionable Steps for Technology Companies
    Introduction Most technology companies today understand that ensuring data privacy and protection is an imperative for their business; however, few manage this process well or even invest enough resources in that effort. As governments and consumers around the world continue to raise their expectations of how technology businesses should handle and process private and sensitive data,…

  • Client Story

    March 21, 2023
    Florida-Based Bank Optimises Customer Relationship Value Through Innovative Data Approach
    This Florida-based organisation has grown from a small community back to one of the state’s largest financial institutions. Over time, the bank built its reputation by maintaining the personalised service of a community bank while investing in the talent, technology and financial products customers expect from a large bank – from facilitating inbound investments and empowering small businesses to…
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