Hospitality, Leisure and Travel Consulting

Transformación para el crecimiento

Protiviti proporciona soluciones innovadoras a empresas de hostelería, ocio y viajes para transformar las operaciones y mejorar la experiencia del cliente.

Puede que la pandemia mundial haya limitado nuestra capacidad de interactuar físicamente entre nosotros, pero no ha roto nuestra necesidad innata de experimentar la vida en común. Las empresas que sigan adaptándose a esta nueva realidad, sin dejar de centrarse en la necesidad humana de interacción personal y experiencias memorables, prosperarán hoy y mañana. En el núcleo resistente del sector se encuentran empresas y líderes firmes que se comprometen a ofrecer experiencias de cliente personalizadas y sin fisuras, a construir y mantener una marca con propósito, a maximizar los ingresos, a invertir capital y a utilizar la tecnología para innovar en el futuro de los viajes de negocios y de placer.

En esta época de cambios, Protiviti seguirá ayudando a las empresas a responder a las necesidades cambiantes de los clientes mediante la transformación digital, la innovación tecnológica y de procesos, la analítica avanzada, la gestión medioambiental y social, y la mejora de las experiencias de los huéspedes y la fidelidad de los clientes. Además, Protiviti ayuda a las empresas a gestionar los riesgos omnipresentes, incluyendo la mejora de la seguridad en tiempos tumultuosos, la protección de la información de los clientes y el cumplimiento de las leyes de privacidad de datos relacionadas, la gestión de terceros y las interrupciones en la cadena de suministro, la adquisición y retención de la mano de obra, y mucho más.

Cuando las empresas se adaptan eficazmente a las prioridades cambiantes de la industria y trabajan para gestionar el riesgo, las perturbaciones se convierten en oportunidades, los clientes se vuelven ferozmente leales y la mejora de los resultados financieros mejora el acceso al capital para seguir invirtiendo en marcas, activos, productos y servicios, creando un ciclo continuo de éxito.

Digital Transformation

As companies seek to own direct relationships with customers, there is increased focus to enhance digital presence and capabilities. Protiviti can help establish impactful digital strategies; understand customer behaviors that inform journeys; innovate digital products & services; reimagine experiences; and enable digital commerce, marketing/sales.

Enterprise Data & Analytics

Knowledge is power. From customer preferences to operational and financial performance to timely identification of potentially fraudulent activity, data helps personalize experiences, optimize performance, and contain losses. Protiviti helps to turn data into information and information into competitive advantage.

Environmental, Social, and Governance (ESG)

ESG has become an imperative as customers, investors, employees and regulators demand and/or expect it. Protiviti assists companies to build and report on sustainability programs, and improve team member acquisition, retention and employee experiences through enhanced enterprise Diversity, Equality, and Inclusion.

Customer Loyalty and Loyalty Programs

A loyal customer is vital to a company’s growth. Protiviti helps clients with more effective e-commerce, marketing and sales, and personalized experiences, while protecting loyalty programs from fraud and abuse. Protiviti can monitor unusual activity for illegal acts to protect company reputation and customer data.

Safety and Security

Every year, billions of customers entrust their well-being and safety to the industry, all while external events elevate customer risk. Protiviti helps to enable business continuity, crisis management and resiliency programs, deploy technologies, and evaluate the impact of disruptions to operations.

Cybersecurity, Data Security, and Privacy

Extensive customer information is stored and processed daily and is increasingly protected by privacy regulations. Protiviti helps companies protect personal data, deploy secure applications, and minimize vulnerabilities. Also helping to build and operate privacy programs aligned with global and local privacy laws.

Labor Acquisition and Human Capital Management

As industry demand returns, a labor shortage has limited return to full-service operations. Partnering with Robert Half, we help acquire full-time and temp labor and/or provide managed services to reduce labor pressure. Also offering services designed to optimize employee acquisition, retention, and overall experience.

Emerging Tech

To compete effectively and keep up with customer needs, technology has been key. The adoption of emerging tech including edge computing, AI/ML, virtual reality, quantum computing, the Metaverse, and other use cases is underway or imminent. Protiviti can help implement, connect, and secure this technology.

Sectors we serve

Hospitality and Leisure

The hospitality industry remains focused on customer satisfaction and meeting leisurely needs. With a customer-first mindset for the newly adapted business and leisure traveller, our industry clients span companies that provide accommodations (e.g., hotels, resorts, timeshares, sharing economy companies, hospitality REITs), travel and tourism (e.g., OTAs, cruises, casinos, online gaming, amusement parks, marinas, ski resorts), leisure (e.g., sports teams, fitness centres, event planning and venues, golf clubs), and more.

Maximize success across core business areas

Airlines

As the airline industry aims to increase operational efficiencies, improve customer experiences, and get back to solid profits, Protiviti is helping to build custom solutions that maximize the chances for success. Our hospitality leisure and travel consulting team works with a variety of airline companies across the globe such as the major, national, regional network and charter, and private / corporate air carriers involved in transportation of passengers or cargo, as well as maintenance facilities, catering, ground handling, aircraft leasing and airport operations.

Other Transportation

A return to travel, whether by land, air or sea is a welcomed opportunity for business and leisure travellers alike. Our hospitality leisure and travel consulting team works with passenger railway, rental car, and other transportation companies to enhance core business areas for optimal efficiency and sustainable, long-term growth.