Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Client Story November 24, 2021 Global bank puts customer experience front and center as its engine for growth In the fiercely competitive credit card industry, banks struggle to grow their brands by differentiating their cards from all the others. Many try to do this through low rates, giveaways and various partnerships. However, the most visionary among banks understand that customer experience (CX) is at the center of success and is the engine to grow their brand. A large global bank — a Protiviti… Client Story March 17, 2021 Financial lender and co-op owner get a fresh start with an integrated CRM solution The impending retirements of two key executives would constitute a significant disruption for any enterprise. It’s even more disruptive when the business’s legacy customer relationship management (CRM) system was home-built by the departing CIO, and other legacy systems split customer data into separate collections. Under such circumstances, a few agile interventions might be called for. As with… Client Story November 8, 2021 Insurance giant seeks staff augmentation, gains new opportunities for growth A global insurance company — like so many other businesses — had come to rely on a service provider in India for finance operations support. It had no plan to change that arrangement. Then COVID struck. One week before 2020’s first-quarter closing, the Indian government prohibited workers from leaving their homes. This ruling lasted for 21 days as the nation struggled to limit its COVID… Client Story February 26, 2021 Aerospace firm embraces holistic inventory transformation, saves millions A successful organisation is one that can deftly coordinate its many moving parts, but, sometimes, even the best organisations can get out of sync. That was the case with an aerospace company and its inventory. The organisation knew it was operating with too much stock and was even holding millions of units after they had been written off the books. The company made numerous attempts to optimise… Client Story February 17, 2021 Internal audit group converts SOX testing to real time, extends coverage tenfold using RPA As internal audit organisations look for effective ways to perform their work in a more agile manner, including how to leverage methodologies, data and technology to add value and become strategic advisers to their business partners, many are finding that the use of robotic process automation (RPA) checks a lot of boxes.RPA integration into internal audit functions is expanding and improving… Client Story February 15, 2021 How a collaborative procurement solution empowered an environmental nonprofit to source globally, act locally Harnessing the purchasing power of a global organisation can be a challenge, especially when centralised procurement is not the right fit. That was the conundrum facing a global environmental nonprofit headquartered in the United States. The organisation’s mission, structure and culture created very specific requirements when it came to sourcing, and with this, unique challenges. While there… Podcast April 20, 2021 Podcast | Bitcoin may be doomed. What can we learn from The Quantum Resistant Ledger? Will continued quantum advancements threaten Bitcoin and other altcoin transactions? Listen as we discuss The Quantum Resistant Ledger (QRL) a cryptocurrency taking a post-quantum safe approach to blockchain. While BTC’s value may plummet at even the threat of quantum tampering, QRLs should remain immune. Can Bitcoin learn a thing or two and adapt? Will the value of QRL go up with the… Podcast April 26, 2021 Podcast: Future of Compliance - Adapting to Technological Paces As costs for risk functions continue to increase, it is crucial to both reduce manual tasks and innovate processes through technological tools as well as an expanded skillset. In this episode of Protiviti’s Powerful Insight’s “Future of Compliance” podcast series, Protiviti Risk and Compliance Managing Director, Vicki Alexander speaks with Nishant Desai, the Chief Compliance Officer of… Podcast May 5, 2021 Podcast | Microsoft Azure Quantum: With Great Power Comes Great Responsibility What do you do when you’re working on what could be the world’s most powerful quantum computer … but it’s not quite ready? Well, you give access to other powerful systems via your cloud environment. During this episode we discuss Microsoft Azure Cloud, software development environments and abstracting away complexity, muse on when or if topological computing will arrive (and explain it), and… Podcast May 6, 2021 Podcast | The Next Generation Internal Audit Journey needs to begin now A global pandemic which continues to affect different organisations in different ways around the world. The growing number of stakeholders in an organisation with an internal audit needs to partner. Load More
