Insight Search Search Submit Sort by: Relevance Date Search Sort by Relevance Date Order Asc Desc Client Story November 24, 2021 Global bank puts customer experience front and center as its engine for growth In the fiercely competitive credit card industry, banks struggle to grow their brands by differentiating their cards from all the others. Many try to do this through low rates, giveaways and various partnerships. However, the most visionary among banks understand that customer experience (CX) is at the center of success and is the engine to grow their brand. A large global bank — a Protiviti… Client Story October 18, 2021 Managed care company doubles down on automation, unlocking exponential value and transformation potential Organisations in the managed healthcare sector contend with ongoing claims payment challenges, among many others. Fragmented systems, manual claim auditing, payment errors and tedious reporting drain countless employee hours, and relentless regulatory demands bring pressures daily. As a result, managed care companies are understandably thirsty for ways to relieve the claims audit burden, even as… Podcast March 13, 2025 Podcast | Unlocking AI Potential: Navigating Boardroom Blind Spots with Constantine Boyadjiev and Todd Pleune In this episode, Protiviti Managing Directors Constantine Boyadjiev and Todd Pleune delve into the various use cases of AI and its future possibilities. They discuss strategies for leaders to cultivate a culture of curiosity that encourages teams to embrace AI effectively. Tune in to discover high-level machine learning opportunities and large language models that can enhance your daily business… Client Story September 29, 2022 Data analytics solution helps pharmaceutical giant focus on improving clinical trials and saving lives For one global biopharmaceutical company, the ability to access vital data when and where it’s needed can affect more than just performance — it can impact the ability to save lives. This industry leader develops, manufactures and distributes breakthrough medical therapies to treat patients with serious and life-threatening medical conditions. The company conducts clinical trials to better… Whitepaper March 13, 2024 An Open Letter to CEOs and Board Members: In Support of the Compliance Function We’ve all heard it said: “Tone at the top” is critical to the success of a compliance function, and financial institution regulators expect CEOs and boards of directors to foster a “culture of compliance” in the institutions they oversee. We’d expect most CEOs and boards, when questioned, to say this is their goal. But what happens when the CEO and the board — intentionally or unintentionally —… Client Story November 8, 2024 Getting Smart About Sourcing: How One Educational and Resource Institution Rebuilt Its Procurement Organisation Discover the transformative journey of an educational institution's procurement overhaul, where strategic sourcing was key. Optimising processes and leveraging spend, they identified $72M in savings potential. Client Story March 17, 2021 Financial lender and co-op owner get a fresh start with an integrated CRM solution The impending retirements of two key executives would constitute a significant disruption for any enterprise. It’s even more disruptive when the business’s legacy customer relationship management (CRM) system was home-built by the departing CIO, and other legacy systems split customer data into separate collections. Under such circumstances, a few agile interventions might be called for. As with… Survey September 30, 2025 From Automation to Autonomy - The Capabilities and Complexities of AI Agents | AI Pulse - Vol.3 Protiviti's AI Survey 3.0 reveals organisations are using Agentic AI to enhance decisions, improve efficiency and shape the future. Whitepaper June 19, 2024 Can we trust culture and conduct to guide decision making in the financial services industry? More than 15 years after the great financial crisis, the financial industry’s culture and conduct remain very much in the headlines. Has nothing changed? A lot has indeed changed, though bad actors still manage to prevail at times. Maintaining good culture and conduct relies on the collective efforts and responses of financial institutions, regulators, and customers. We itemise a list of steps… Podcast May 12, 2025 Podcast | Securing Your Seat: The Journey to Boardroom Success – with Frank Kurre and Mark Rogers Our Blind Spots in the Boardroom series is focused on critical business issues that can significantly impact an organization's strategy and operations, particularly those that the board and/or C-suite are not focused on at all or enough.In this episode of Blind Spots in the Boardroom, host Frank Kurre and guest Mark Rogers discuss the strategic and often lengthy process of securing a board… Load More
