Insight Search Search Submit Sort by: Relevance Date Search Sort by Relevance Date Order Asc Desc Newsletter July 10, 2024 Maximising CX: The Game You Must Win How a business engages its customers at every point of their buying journey is critical to connecting the organisation’s brand promise to, and delivering on, an exceptional customer experience. Does the board understand what the organisation does to differentiate itself with its customers? If not, it should.Performance management is on the radar of every board. Customer satisfaction and loyalty… Client Story June 13, 2023 Having it all: Technology transformation in the luxury marina market The world’s largest marina owner and operator, with more than 100 locations in its portfolio was laser-focused on growth through acquisition while enhancing the member experience in this high-end market. To support the business model, the company embarked on a technology transformation journey to develop its own marina management system that allows for both optimised marina operations and… Client Story April 28, 2022 Software firm's focus on accessibility improves user experience for all Web application accessibility is critical to the ongoing success of any digital application. In fact, the Americans with Disabilities Act (ADA) includes digital assets in its definition of “public places of accommodation” that should adhere to accessibility standards. Jamf, a global software company based in Minneapolis, Minn., produces applications to manage Apple devices and services and has a… Survey March 18, 2026 2026 Global Board Governance Survey AI is reshaping boardroom priorities. Learn how leading boards integrate AI into strategy, governance and risk oversight in Protiviti's 2026 Global Board Governance Survey. Podcast Transcript July 27, 2023 Transcript | The Rise of Generative AI – with Christine Livingston ChatGPT is the talk of the town today. But as we all know, generative AI is much more than this one tool. Gen AI represents a new frontier of promise, productivity and capabilities for organisations around the world. But it also comes with risks that these organisations must understand and manage if they’re going to capitalise successfully on these new technologies.In this episode, we talk all… Podcast July 28, 2023 Podcast | The Rise of Generative AI – with Christine Livingston ChatGPT is the talk of the town today. But as we all know, generative AI is much more than this one tool. Gen AI represents a new frontier of promise, productivity and capabilities for organisations around the world. But it also comes with risks that these organisations must understand and manage if they’re going to capitalise successfully on these new technologies.In this episode, we talk all… Newsletter May 8, 2024 Board Perspectives Supplement: Once the Acquisition Is Consummated Important questions and activities prior to an acquisition are also germane after the deal is completed. This supplement to the issue of Board Perspectives discussed above provides a post-acquisition agenda.The intention of this supplement: Our supplement focuses on key questions related to the key areas introduced and discussed in Issue 175 of Board Perspectives to help directors continue their… Client Story May 12, 2022 A national retailer takes on inventory shrink to improve margins At a price tag of almost $50 billion per year,[1] retail industry losses due to inventory shrinkage are significant. Measuring inventory shrink is a must because it directly impacts gross profit and businesses cannot improve on what they cannot or do not measure — and inventory is no different. Measuring shrink is challenging, particularly if inventory processes lack transparency or the… Client Story May 19, 2023 Quantum computing helps financial services organisation improve portfolio optimisation A joint team of quantum computing engineers and financial analysts at this industry leader in digital financial services, led by a forward-thinking CIO, knew they wanted to take advantage of quantum computing to solve unique challenges that could not be handled with classical computing alone. This company sees value in preparing to be “at the ready” when quantum computing machines become… Survey May 6, 2026 No AI visibility, no confidence | AI Pulse - Vol.4 AI risks are rising fast. Learn about shadow AI, cyber threats, and governance strategies to improve visibility and decision-making in Protiviti’s AI Pulse Survey Vol. 4. Load More