Robotic Process Automation

Robotic Process Automation
Robotic Process Automation


Business tools and applications are growing at a fast rate, and it is becoming more and more difficult to capture and interpret all the disparate data streams. While a digital system may not be hard to manage on an individual basis, technological growth has forced organisations to confront the issue of how to manage and direct multiple systems toward a unified business objective. Organisations are now turning to robotic process automation (RPA) as the preferred workflow automation tool.

Successfully implementing RPA requires a deep understanding of existing business processes and their suitability for automation. While building a sustainable foundation for RPA is critical when planning for long-term success, understanding an organisation’s long-term goals should dictate which RPA solution or platform is best suited. In addition, involving IT and functional leadership in the planning stages will ensure that governance and infrastructure issues are addressed and help determine if development and maintenance capabilities will be in-house, outsourced, or a combination of both.

One of the most common reasons for implementation failure is due to a lack of user adoption. Protiviti can help organisations implement an effective RPA program and assist with user adoption. Strategies include communicating transparency in RPA strategy (e.g. increased focus on value added actives) as well as ensuring that adoption goes beyond the end user and incorporates IT as well. IT plays a critical role in a successful deployment, and Protiviti will work with the organisation to successfully implement RPA programs.

The World of RPA

A straightforward approach to robotic process automation

Approach to RPA


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Robotic Process Automation (RPA) Solutions

RPA Strategy

RPA Strategy

Develop RPA strategy, taking into consideration specific objectives, governance, IT infrastructure, security, culture and change management protocols.

RPA Process Evaluation

Process Evaluation

Evaluate and identify processes suitable for automation; support the standardisation of identified processes.

RPA Infrastructure Validation

Infrastructure Validation

Assess and evaluate readiness of IT infrastructure and data structure; evaluate suitability of automation-software options.

RPA BOT Development

BOT Development

Configure sustainable RPA environment and develop, test and implement bots to achieve targeted benefits.

RPA Training & Change Management

Training and Change Management

Develop and deliver training to support end users and administrators; provide change management expertise and support to address the operational and organisational impacts of automation.

RPA Center of Excellence (COE) Design

Center of Excellence (COE) Design

Develop the design of an effective COE structure and related governance model to enable a stable and governed RPA function.

RPA Operate & Maintain

Operate and Maintain

Provide on-going administrative support of RPA activities and execution of the COE; provide maintenance and exception management of production bots.

RPA Proof of Concept

Proof of Concept

Perform pilot execution of RPA offerings and develop business case necessary to obtain stakeholder buy-in and support.