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  • Client Story

    May 20, 2024
    Transforming to automated processes in essential railway operations
    Protiviti, in collaboration with the client team, conducted a series of workshops aimed at pinpointing suitable automation candidates through a range of discovery exercises. The team adopted a comprehensive strategy to discover, automate, and optimise workflows suitable for automation. They integrated the core system to facilitate seamless data exchange and data retrieval, eliminating the need to…

  • Client Story

    January 31, 2022
    Client story: Apparel company's 'Instagram project'
    Apparel company enhances key processes, customer experience using insights from shoppers’ digital sentiments Businesses generate vast amounts of data every single day, mostly so-called dark data or information that go unused. Long before the current pandemic-driven e-commerce boom, a search technology firm estimated that 7.5 septillion gigabytes of data were generated by businesses worldwide…

  • Whitepaper

    January 13, 2026
    Zero Touch Operations (ZTO)
    Zero Touch Operations (ZTO) represents a fundamental shift in how banking operations are designed and executed. This Thought Leadership introduces a comprehensive ZTO framework that leverages intelligent automation, agentic AI, and real-time governance to systematically eliminate manual intervention across high-volume processes. Grounded in regional use cases and measurable outcomes, the paper…

  • Podcast

    July 28, 2023
    Podcast | The Rise of Generative AI – with Christine Livingston
    ChatGPT is the talk of the town today. But as we all know, generative AI is much more than this one tool. Gen AI represents a new frontier of promise, productivity and capabilities for organisations around the world. But it also comes with risks that these organisations must understand and manage if they’re going to capitalise successfully on these new technologies.In this episode, we talk all…

  • Client Story

    March 6, 2024
    Global Payments Leader Improves Contract Lifecycle Management Processes
    Protiviti helped our client select and implement a lifecycle management system including PMO activities, process design contract and business requirements documentation, legacy contract data extraction, super user training and UAT. 

  • Newsletter

    October 9, 2024
    Board Risk Reporting in Disruptive Times
    Risk reporting to the board may not be fit for purpose in these uncertain times. Directors are trending toward expecting more dialogue, engagement and forward-looking insights based on relevant data and information. A principled approach would help.Boards and their companies face a constant and seemingly unending state of flux in the marketplace. Emergence of the unexpected is the norm. For…

  • Whitepaper

    April 17, 2024
    Internal Audit’s Role in Supporting Sustainability Reporting
    Environmental, social and governance (ESG) guidance, stakeholder demands and regulatory mandates are evolving and becoming more specific, and the time of taking a “soft approach” to sustainability reporting has passed. As the need to provide, or prepare to provide, limited and/or reasonable assurance in sustainability reporting grows, internal audit’s role in the reporting process becomes obvious…

  • Whitepaper

    October 10, 2023
    Success With Generative AI Requires Balancing Risk With Reward
    When ChatGPT launched in November 2022, it took just two months to garner a record 100 million users and capture broad market attention. Business leaders are eager to realize the enormous potential that ChatGPT as well as other generative AI models can offer.

  • Newsletter

    May 8, 2024
    Sharpening the Board’s Focus on M&A Due Diligence
    Whether an acquisition is a stand-alone, complementary entity or an integration, the due diligence process is undergoing a paradigm shift due to the higher cost of funding and the impact of failed transactions. Boards should expect a more aggressive focus on due diligence.How has the due diligence process changed in recent years? For sure, the complexity of certain topics, such as environmental…

  • Whitepaper

    July 14, 2025
    Navigating the Financial Services Industry’s Compliance Priorities in 2025: Mid-Year Checkpoint
    When we published our 2025 compliance priorities for financial services companies last December, we acknowledged that for a variety of reasons, understanding and managing compliance risks this year would be a true test of the industry’s commitment and acumen. Among factors adding to the challenge this year, we noted the rapid pace of technological advancement, geopolitical tensions, and diverging…
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