Insight Search Search Submit Sort by: Relevance Date Search Sort by Relevance Date Order Asc Desc Newsletter July 10, 2024 Maximising CX: The Game You Must Win How a business engages its customers at every point of their buying journey is critical to connecting the organisation’s brand promise to, and delivering on, an exceptional customer experience. Does the board understand what the organisation does to differentiate itself with its customers? If not, it should.Performance management is on the radar of every board. Customer satisfaction and loyalty… Newsletter January 8, 2025 Focusing Your Technology Modernisation Investment Strategy Past experience with the cost and risks of technology modernisation projects is driving boards to be more selective about allocating capital and has increased the emphasis on the certainty of delivering tangible value.Technology modernisation is a topic that has found its way into every C-suite and boardroom. In recent years, significant investments have been made by companies recognising a need… Client Story June 13, 2023 Having it all: Technology transformation in the luxury marina market The world’s largest marina owner and operator, with more than 100 locations in its portfolio was laser-focused on growth through acquisition while enhancing the member experience in this high-end market. To support the business model, the company embarked on a technology transformation journey to develop its own marina management system that allows for both optimised marina operations and… Client Story December 19, 2022 National Defense Agency makes quick return to remote work Governmental agencies can be seen as slow to adopt new processes, but when the COVID-19 pandemic hit, this foreign defense agency needed to make a quick shift to remote working for both civilian and non-civilian employees while maintaining a high level of readiness. They urgently rolled out Microsoft 365 to enable remote work and communication for approximately 60,000 of their approximately 150,… Client Story April 28, 2022 Software firm's focus on accessibility improves user experience for all Web application accessibility is critical to the ongoing success of any digital application. In fact, the Americans with Disabilities Act (ADA) includes digital assets in its definition of “public places of accommodation” that should adhere to accessibility standards. Jamf, a global software company based in Minneapolis, Minn., produces applications to manage Apple devices and services and has a… Survey March 18, 2026 2026 Global Board Governance Survey AI is reshaping boardroom priorities. Learn how leading boards integrate AI into strategy, governance and risk oversight in Protiviti's 2026 Global Board Governance Survey. Newsletter May 8, 2024 Board Perspectives Supplement: Once the Acquisition Is Consummated Important questions and activities prior to an acquisition are also germane after the deal is completed. This supplement to the issue of Board Perspectives discussed above provides a post-acquisition agenda.The intention of this supplement: Our supplement focuses on key questions related to the key areas introduced and discussed in Issue 175 of Board Perspectives to help directors continue their… Survey October 1, 2020 ERM Readiness Assessment Survey Report 2020 | Middle East Actionable Insights into Implementing your Advanced ERM Program We conducted the first-ever ERM diagnostic survey for the Middle East with the objective to help regional companies evaluate their ERM preparedness and sensitize them about the need to invest in and integrate ERM. Responses from C-suite-level respondents were assessed for several ERM best practices and the companies were mapped into… Client Story May 12, 2022 A national retailer takes on inventory shrink to improve margins At a price tag of almost $50 billion per year,[1] retail industry losses due to inventory shrinkage are significant. Measuring inventory shrink is a must because it directly impacts gross profit and businesses cannot improve on what they cannot or do not measure — and inventory is no different. Measuring shrink is challenging, particularly if inventory processes lack transparency or the… Client Story May 19, 2023 Quantum computing helps financial services organisation improve portfolio optimisation A joint team of quantum computing engineers and financial analysts at this industry leader in digital financial services, led by a forward-thinking CIO, knew they wanted to take advantage of quantum computing to solve unique challenges that could not be handled with classical computing alone. This company sees value in preparing to be “at the ready” when quantum computing machines become… Load More