Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Whitepaper April 9, 2025 The Case for Customer Data Platforms Going Beyond CRM In today's digital-first world, organisations must deliver hyper-personalised experiences across multiple channels to stay competitive. Customer Data Platforms (CDPs) enable businesses to unify, manage, and leverage customer data to drive meaningful interactions and improve operational efficiency. With customers engaging through various touchpoints—websites, apps, emails, and social media—the… Newsletter July 10, 2024 Maximising CX: The Game You Must Win How a business engages its customers at every point of their buying journey is critical to connecting the organisation’s brand promise to, and delivering on, an exceptional customer experience. Does the board understand what the organisation does to differentiate itself with its customers? If not, it should.Performance management is on the radar of every board. Customer satisfaction and loyalty… Newsletter February 17, 2025 Are Your Board Materials Highlighting What’s Really Important? Board materials have long been an issue. What makes this issue one that must be addressed with intention is the current competitive, digital and data-driven environment leaves less time to make decisions due to the pace of change.Directors want more strategic emphasis and less operational detail in boardroom prep materials and discussions. Yet, we continue to hear board members express the view… Client Story March 6, 2024 Global Payments Leader Improves Contract Lifecycle Management Processes Protiviti helped our client select and implement a lifecycle management system including PMO activities, process design contract and business requirements documentation, legacy contract data extraction, super user training and UAT. Whitepaper May 23, 2023 Insights into KSA's Personal Data Protection Law The Personal Data Protection (PDP) Law of the Kingdom of Saudi Arabia was implemented on 16 September 2021, supported by Executive Orders, which provide detailed guidelines and standards for companies to achieve compliance with the Law. The document describes the core elements and scope of the PDP Law, its impact on violations and the way forward for companies to comply with the regulations. Newsletter December 20, 2023 CFO Insights As 2023 comes to an end, we're highlighting our top pieces from the past year, including our 2023 Global Finance Trends Survey, focusing on the growing list of priorities for the CFO, as well as the use of data and analytics to drive strategy, and what finance leaders need to know about required ESG reporting. We're also featuring our recently issued flash report on the AI Act, a comprehensive… Survey January 29, 2025 Harness the Power of AI Across GENERATIONS The Inclusion Initiative at the London School of Economics (LSE) sponsored by Protiviti, is proud to launch our latest GENERATIONS Global Annual Survey exploring the role of AI in shaping the multigenerational workforce. Client Story April 10, 2024 Data Excellence Paves the Way to SAP S/4HANA Readiness Elevate your business with robust data governance & SAP S/4HANA readiness. Learn how our client achieved seamless transitions & future-proofed operations. Newsletter June 12, 2024 21st-Century Board Oversight of Talent Acute talent shortages across numerous industries underscore the risks emanating from outdated, reactionary approaches to managing people, succession and culture. The question arises, what is the board’s role in forging a 21st-century approach to managing talent?Changing times have led to fleeting employee loyalty, as talented individuals have more options than ever before with greater… Client Story May 19, 2023 Quantum computing helps financial services organisation improve portfolio optimisation A joint team of quantum computing engineers and financial analysts at this industry leader in digital financial services, led by a forward-thinking CIO, knew they wanted to take advantage of quantum computing to solve unique challenges that could not be handled with classical computing alone. This company sees value in preparing to be “at the ready” when quantum computing machines become… Load More