Building an Enterprise-Wide Governance Framework for a Government Entity in the Tourism Sector

Client

A government entity responsible for advancing the regional tourism strategy sought to strengthen governance over exempt spend categories, including grants, partnerships, sponsorships, MOUs, and art acquisitions.

Business Challenge

The organisation faced inconsistent decision-making, fragmented oversight, and limited visibility across exempt spend transactions. The absence of a standardised governance framework created governance gaps and made it difficult to ensure consistent monitoring and accountability.

Solution

Protiviti designed and implemented an enterprise-wide governance framework for exempt spend, establishing clear approval workflows, accountability structures, risk-based controls, and oversight mechanisms to support consistent decision-making across the organisation.

Outcome

• Improved consistency in spend classification and approval decisions
• Enhanced governance through clearly defined roles, responsibilities, and oversight
• Strengthened risk management controls across the transaction lifecycle
• Increased visibility, traceability, and audit readiness for exempt spend activities
• Established a scalable framework to support future organizational growth