KYC: From Compliance Ritual to Strategic Imperative

India’s financial landscape is evolving faster than ever. Artificial intelligence, digital onboarding, and fintech disruption are redefining customer experience—but Know Your Customer (KYC) frameworks haven’t kept pace.

Despite robust RBI KYC regulations, many financial institutions still treat KYC as a compliance requirement rather than a strategic business capability. The outcome is familiar: fragmented governance, inconsistent compliance, and increasing regulatory scrutiny. In 2024 alone, more than 70 enforcement actions related to KYC and AML lapses revealed that even seasoned players continue to take the basics for granted.

At Protiviti, we believe strategic KYC goes far beyond verifying identities—it’s about building institutional trust, resilience, and customer confidence. We help financial institutions transform from reactive compliance to living, intelligent KYC ecosystems that evolve with customers, regulations, and risk.

Our advisory approach blends adaptive technology, cultural integration, and leadership accountability to create KYC frameworks that drive measurable business value. The result: stronger governance, reduced fraud exposure, and an organisation ready to thrive in an era of digital trust.

Because in today’s digital-first world, getting KYC right isn’t optional—it’s strategic.