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  • Research Guide

    November 25, 2024
    Ask financial crime professionals what the most challenging part of their job is, and most will likely say it is the timely identification of suspicious activity. As much as companies have worked to improve their detection capabilities given their compliance obligations, their desire to protect their reputations and their understanding, as corporate citizens, of the impact of financial crime on…
  • Newsletter

    October 9, 2024
    Risk reporting to the board may not be fit for purpose in these uncertain times. Directors are trending toward expecting more dialogue, engagement and forward-looking insights based on relevant data and information. A principled approach would help.Boards and their companies face a constant and seemingly unending state of flux in the marketplace. Emergence of the unexpected is the norm. For…
  • Whitepaper

    October 21, 2024
    The banking and financial services industry faces an ongoing challenge with customer attrition, which can significantly impact revenue and profitability. Our latest whitepaper explores how commercial banks can use data science and machine learning to predict and prevent customer attrition, offering a comprehensive analytical framework to identify early warning signs of churn and implement…
  • Whitepaper

    October 21, 2024
    The AI-Driven Collections Strategy for Unsecured Lending highlights how financial institutions can leverage Artificial Intelligence (AI) and Machine Learning (ML) to enhance their collection strategies. With unsecured lending portfolios like credit cards and personal loans facing increasing delinquency rates, adopting AI solutions helps reduce costs, improve recovery rates, and streamline…
  • Insights paper

    July 26, 2024
    Higher education is undergoing significant changes, with digital technologies becoming essential for learning and research, especially accelerated by the COVID-19 pandemic. Institutions now face new demands, requiring agility and efficiency despite budget and technology constraints.
  • Infographic

    July 30, 2024
    An illustration of the evolution of the internal audit profession following the passage of the COSO Internal Control – Integrated Framework more than 30 years ago, and the Sarbanes-Oxley Act over two decades ago.
  • Newsletter

    August 7, 2024
    The role of corporate directors is to be trusted advisers to the CEO consistent with their duty of care and to exercise oversight on the shareholders’ behalf. To confirm they are fulfilling this role, directors need to periodically self-assess their boardroom performance. To facilitate this self-assessment, this issue of Board Perspectives offers 10 questions that directors should ask themselves:…
  • Survey

    October 1, 2024
    Explore how CFOs prioritise cost optimisation in financial strategies for enhanced revenue and resilience, according to our survey.
  • Newsletter

    July 10, 2024
    How a business engages its customers at every point of their buying journey is critical to connecting the organisation’s brand promise to, and delivering on, an exceptional customer experience. Does the board understand what the organisation does to differentiate itself with its customers? If not, it should.Performance management is on the radar of every board. Customer satisfaction and loyalty…
  • Whitepaper

    November 4, 2024
    Climate risk refers to the potential for adverse economic consequences resulting from climate change as well as human responses to climate change and is rapidly becoming one of the emerging risk areas within the financial services industry. According to the Basel Committee on Banking Supervision (BCBS), climate risk has the potential to affect the safety and soundness of individual banks and have…
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