Transforming Compliance and Field Operations for an Advanced Metering Infrastructure (AMI) Company

A leading Advanced Metering Infrastructure (AMI) company operating across five Indian states partnered with Protiviti to enhance governance, compliance, and operational performance. As a critical player in India’s power sector transformation, the company is responsible for large-scale smart meter installation, operations, and maintenance.

The Challenge

• Despite strong growth, the organisation faced several operational roadblocks:
• Unaccounted energy consumption from incomplete SAP–MDMS integration and inconsistent material tracking.
• Inconsistent installation quality, with no standardised assurance or defect management framework.
• Revenue loss due to the absence of payment-hold mechanisms for non-communicating meters.
• Undefined qualification criteria for off-roll technicians, leading to compliance and safety risks.
• Manual workforce tracking and billing, resulting in errors and financial mismatches.

Our Approach

Protiviti brought a structured and practical approach, aligning industry best practices with the client’s business context:

• Designed a SAP–MDMS integration roadmap, enabling real-time visibility of meter data and recovering ₹300M in unaccounted materials.
• Introduced a field quality and defect management framework, including a Standard Field Quality Plan and root cause analysis methodology.
• Embedded payment-hold controls in SIM provider contracts to enforce accountability and improve service reliability.
• Established qualification benchmarks and a certified workforce register to strengthen compliance and field safety.
• Implemented digital workforce management, including geo-fenced attendance and standardised invoicing, improving accuracy and vendor transparency.

The Impact

The engagement delivered measurable outcomes:

• ₹300M material recovery and stronger governance.
• Improved service reliability through contractual accountability.
• Safer, compliant workforce operations with certified technicians.
• Accurate vendor payments enabled by digital workforce tracking.

Why Protiviti

Protiviti helps utilities and infrastructure organisations modernise operations, strengthen compliance frameworks, and optimise large-scale field execution. Our blend of deep industry expertise, structured methodologies, and focus on measurable results enables clients to build resilient, future-ready operations.

Read now to explore how Protiviti can support your smart metering and utility transformation journey.