Digitisation is transforming businesses throughout the world. There are four key drivers behind these efforts, improving customer engagement, digitising products and exploring new business models, improving decision making and driving operational efficiencies. The value creation opportunities in each of these areas are enormous, however companies undertaking these efforts quickly learn that the technology in digital transformation is often the easiest part of change. Successful digital transformation efforts always start with a clear understanding of strategy, current and future state operating models and risk appetite. Organisations need to decide whether or not they are going to be the disruptor and try to take a lead as a transformer, or whether they are going to play a waiting game, monitor the competitive landscape and react as necessary to defend market share. Leaders then must consider how people will be impacted, including how easily the culture of the organisation and behaviour of individual employees can adopt new approaches and how customer interactions will change for the better.
Protiviti helps companies make the promise of digital transformation a reality. We work collaboratively with you to create a deep understanding of the risks and opportunities presented by new emerging technologies and think creatively about how you can use these technologies to improve business performance. Drawing on experts in data and analytics, technology, internal audit, business process, risk and compliance, we tailor teams of professionals to fit the specific requirements of your transformation program. These professionals work side-by-side with you at any or all stages of a transformation program, delivering confidence that the people, processes and technologies involved converge to create value in the future.