Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Newsletter July 10, 2024 Maximising CX: The Game You Must Win How a business engages its customers at every point of their buying journey is critical to connecting the organisation’s brand promise to, and delivering on, an exceptional customer experience. Does the board understand what the organisation does to differentiate itself with its customers? If not, it should.Performance management is on the radar of every board. Customer satisfaction and loyalty… Newsletter May 8, 2024 Sharpening the Board’s Focus on M&A Due Diligence Whether an acquisition is a stand-alone, complementary entity or an integration, the due diligence process is undergoing a paradigm shift due to the higher cost of funding and the impact of failed transactions. Boards should expect a more aggressive focus on due diligence.How has the due diligence process changed in recent years? For sure, the complexity of certain topics, such as environmental… Podcast Transcript July 27, 2023 Transcript | The Rise of Generative AI – with Christine Livingston ChatGPT is the talk of the town today. But as we all know, generative AI is much more than this one tool. Gen AI represents a new frontier of promise, productivity and capabilities for organisations around the world. But it also comes with risks that these organisations must understand and manage if they’re going to capitalise successfully on these new technologies.In this episode, we talk all… Podcast July 28, 2023 Podcast | The Rise of Generative AI – with Christine Livingston ChatGPT is the talk of the town today. But as we all know, generative AI is much more than this one tool. Gen AI represents a new frontier of promise, productivity and capabilities for organisations around the world. But it also comes with risks that these organisations must understand and manage if they’re going to capitalise successfully on these new technologies.In this episode, we talk all… Newsletter December 11, 2024 Managing Organisational Blind Spots and Disruption The topics of organisational blind spots and industry disruption continue to command interest in the boardroom. Recent events hosted by Protiviti offer additional insights on these important topics.In October, Protiviti hosted two events attended by more than 700 directors and senior-level executives to discuss organisational blind spots and industry disruption. Prior issues of Board Perspectives… Survey December 8, 2022 Executive Perspectives on Top Risks for 2023 and 2032 Key issues being discussed around the globe in the boardroom and C-suite The level of uncertainty in today’s global marketplace and the velocity of change continue to produce a multitude of potential risks that can disrupt an organisation’s business model and strategy on very short notice. Unfolding events in Eastern Europe, changes in government leadership in several countries around the globe… Whitepaper September 19, 2022 2022 IT Audit Technology Risks in Tech, Media & Telecom Survey Shows Elevated Concerns Around Cybersecurity, Privacy and Compliance for the Technology, Media and Telecom Industry For the technology, media and telecommunications (TMT) industry, the greatest IT audit concerns in 2022 lie with cybersecurity-related breaches, privacy and regulatory compliance. More than 1,000 IT audit leaders and professionals from the TMT industry provided this… Survey February 15, 2024 2024 Top Risks for Chief Financial Officers Chief financial officers (CFOs) have a unique vantage point regarding talent management, one that explains why the ability to attract, develop and retain top talent represents their top risk concern in both 2024 and 2034. Insights paper March 20, 2024 Mastering Data Dilemmas: Navigating Privacy, Localisation and Sovereignty In today's digital age, data privacy management is paramount for businesses and individuals alike. With the ever-changing regulatory landscape surrounding data protection, organisations must adapt swiftly to ensure compliance and maintain trust with their customers and stakeholders. However, both data sovereignty and localisation play an important role in privacy, as discussed in a previous post… Client Story July 24, 2022 Managing through change: A small professional association gains flexibility and freedom Smaller firms can’t afford to be heavily dependent on technical consultants or bound to a portfolio of siloed applications that don’t provide the ability to track data. Recently, the visionary leader of a healthcare professional association freed her business from these dilemmas. But the flexibility and strength her small team stood to gain from their digital transformation initiative were… Load More