Operational Effectiveness

Enhance business performance and drive sustainable growth

Businesses must strive to streamline processes and leverage technology to achieve effective change management. This includes process improvements for financial processes, integrating risk considerations into performance management activities, addressing new accounting requirements, and cost reductions. Implementing these processes result in improvements to cash flow, control and optimisation of costs, and risk management.

We help you enable lasting business transformation with sustained results. From small process improvements to major organisational structure optimisation, back office to external reporting, cost reduction to working capital issues, we apply innovation, collaboration, and technology acumen across your company.

We put the right people, processes and systems in place to manage large and complex projects and programmes efficiently and effectively.

Enable lasting business transformation

Our Operational effectiveness services

Pro Briefcase

Process Optimisation & Automation

Identify, review, assign and escalate issues as appropriate. In addition, ensure appropriate documentation of issues and communication of status/resolution.

Pro Building office

Change Management

Lead, manage and enable the organisation through the change journey with a structured and systematic approach that addresses people, technology.

Pro Document Consent

Technology Enablement

Understand the organisation’s needs and technology requirements to build and implement fit for purpose solutions leveraging industry leading models.

Pro Building office

Operating Model Design & Execution

Balance skill and scale of internal and external talent to align with corporate strategy and optimise resources.

Pro Document Folder

Organisational Design & Strategy

Re-design and transform organisational structure and operating model to enable streamlined and effectively designed roles.

Pro Legal Briefcase

Project / Programme Management

Select appropriate tools, resources and people to plan and organise a project to execute on deliverables through a well-managed scope and schedule.

Pro Location Globe

Customer Experience

Deliver exceptional experiences that offer excitement, build trust and drive business growth.

Pro Screen System Integration

Employee Experience

Develop innovative ways for employees to interact and engage with their colleagues and clients, enabling them to do their best work and achieve desired business outcomes.

Help organisations identify and resolve operational challenges and leverage the latest in technology

Our approach

Business operations require a steady focus on innovation, improvement, and data-driven decision-making in today’s technology-driven world. We help organisations identify and resolve operational challenges and leverage the latest in technology to improve processes and deepen data analytics.

Our approach applies the core principals of operational excellence by overlaying people, process, and technology verticals with:

  • Innovation: Harness collaboration and creativity to identify and resolve operational challenges and provide enhanced services.
  • Improvement: Leverage techniques and tools to reduce people, process, and technology friction.
  • Information: Gather data and draw operational insights to make better-informed decisions.
Help organisations identify and resolve operational challenges and leverage the latest in technology


Scott Bolderson
Scott leads the Business Performance Improvement solution in the UK. Prior to this Scott was a part of the Protiviti Technology Consulting solution and spent over 15 years helping to grow this solution.Scott joined the firm in 2004 to help launch the UK business, prior ...
Denise Castaneda
Denise is an Associate Director within Protiviti’s Business Performance Improvement consulting practice specialising in operational excellence, change and project/programme management across a variety of industries. Her areas of focus include strategic ...