Bob Santos

Bob is a Managing Director within our Professional Software Services Group based out of New York. For the past 20 plus years, he has been helping clients innovate, create, and realise value by bending business needs with technology. Bob is forward thinking, solution oriented, which bodes well with his progressive/transformational leading approach with client. Bob joined Protiviti from Salesforce and is focused on leading the Salesforce practice whose solutions include strategy, assessment, migration, implementation, customisations, security and going support.

MAJOR PROJECTS

• Bob has spent his career formulating strategies and developing solutions to support corporate goals and objectives for enterprise accounts worldwide. He has led technology transitions and transformations aligned to business objectives supported with innovative technology architecture and financial ingenuity.
• Bob engagements have helped his clients optimise the value on such strategic initiatives as multi data center moves and consolidations, transitions to hybrid cloud environments, consolidating service desk and contact centers and CRM migrations and transformations on Salesforce. His thorough approach and oversight have helped to ensure the desired outcomes from investment were achieved.

Areas of Expertise

• CRM Strategy & Implementation
• Salesforce Optimisation & Transformation
• Technology, Strategy & Integration
• Business Process Improvement
• COE & Managed Service

Industry Expertise

• Financial Services
• Media & Entertainment
• Telecommunications

Education, Certifications & Awards

• BA, City University of New York, Queens College