Operational Effectiveness

Enhance business performance and drive sustainable growth

Businesses must strive to streamline processes and leverage technology to achieve effective change management. This includes process improvements for financial processes, integrating risk considerations into performance management activities, addressing new accounting requirements, and cost reductions. Implementing these processes result in improvements to cash flow, control and optimisation of costs, and risk management.

We help you enable lasting business transformation with sustained results. From small process improvements to major organisational structure optimisation, back office to external reporting, cost reduction to working capital issues, we apply innovation, collaboration, and technology acumen across your company.

We put the right people, processes and systems in place to manage large and complex projects and programmes efficiently and effectively.

Enable lasting business transformation

Our Operational effectiveness services

Process Optimisation & Automation

Identify, review, assign and escalate issues as appropriate. In addition, ensure appropriate documentation of issues and communication of status/resolution.


Technology Enablement

Understand the organisation’s needs and technology requirements to build and implement fit for purpose solutions leveraging industry leading models.


Operating Model Design & Execution

Balance skill and scale of internal and external talent to align with corporate strategy and optimise resources.


Organisational Design & Strategy

Re-design and transform organisational structure and operating model to enable streamlined and effectively designed roles.


Project / Programme Management

Select appropriate tools, resources and people to plan and organise a project to execute on deliverables through a well-managed scope and schedule.


Help organisations identify and resolve operational challenges and leverage the latest in technology

Our approach

Business operations require a steady focus on innovation, improvement, and data-driven decision-making in today’s technology-driven world. We help organisations identify and resolve operational challenges and leverage the latest in technology to improve processes and deepen data analytics.

Our approach applies the core principals of operational excellence by overlaying people, process, and technology verticals with:

  • Innovation: Harness collaboration and creativity to identify and resolve operational challenges and provide enhanced services.
  • Improvement: Leverage techniques and tools to reduce people, process, and technology friction.
  • Information: Gather data and draw operational insights to make better-informed decisions.

Help organisations identify and resolve operational challenges and leverage the latest in technology


Melanie Morrissey
Melanie is a managing director with over 20 years’ experience in leading business performance improvement excellence in public and private enterprises. She specialises in the delivery of whole of business/government performance improvement through strategy development ...
Ghislaine Entwisle
Ghislaine is a managing director with over 17 years’ experience in professional services. She has a broad experience across industries including business consulting, IT consulting, data strategy, and IT audit within both the public and private sectors. Major Projects ...