Kim Pardini-Kiely leads Clinical & Operational Excellence and Innovation Services at the Protiviti Center of Excellence. Kim has a track record of aligning services to achieve strategic goals. An innovative thinker, she has led design sessions that have fostered the advancement of innovative solutions in the delivery of health care services. Focusing on results, she has implemented management systems that improve organizational performance by creating strategic roadmaps, setting concrete goals, putting efficient processes in place, and establishing systems to monitor performance and to sustain results. She has extensive operational experience as a Chief Operating Officer, Chief Nursing Officer and Chief Quality Officer. Kim develops transformational organizational strategies that are relevant, contemporary, innovative, and tailored to improve cost, quality and service.