In the past 10 years, exception-based reporting (EBR) has become a widespread tool for loss prevention in retail organizations. EBR has allowed retailers to easily identify instances of potentially fraudulent activity by using data from point-of-sale systems. They no longer have to search through cumbersome sales records to spot patterns of dishonesty.
However, most organizations are not taking advantage of the capabilities of their EBR solutions to change the behavior of sales associates. By enforcing policies regarding sales activity, improving employee training and identifying unwanted behaviors, sales executives can take action to encourage the desired behaviors and curb losses. This white paper explains why shifting to a so-called "behavior monitoring" approach to EBR allows retailers to reduce the opportunities for fraud.