Information Technology Configuration Management: Enabling IT Services and Assets

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Information Technology Configuration Management: Enabling IT Services and Assets

Configuration and asset management are two core information technology (IT) practices gaining increased attention from IT organizations in the marketplace. These areas have high potential for significantly improving the performance of most IT organizations, and emerging configuration management database (CMDB) technologies are poised to enable improved operations and the quality of IT services in more organizations than ever before. Despite the promise of these new technologies, the lessons learned by top-performing IT units demonstrate that there are no easy answers or silver bullets to configuration and asset management; rather, many of the benefits to be gained are dependent on process standardization and cultural discipline. This article offers insights into the ways configuration and asset management can transform IT operations into a foundation for stability and innovation.

 

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