Jump-Starting the Command Center

AML and Data Governance
Jump-Starting the Command Center

Communication among key internal teams and quick, organized incident resolution for customers are essential to preserving business continuity when organizations undertake high-risk and high-impact information technology (IT) events. A command center, with a well-trained team devoted to documenting, prioritizing, escalating and helping to resolve incidents, can help ensure the success of such a major IT event and reduce the risk of business interruption. 

The command center is not a project management organization, but a temporary cross-functional team composed of the appropriately skilled personnel organized in advance of planned events and designed to serve potentially as a 24/7 main line of support during pre-production and post-go-live IT events that are medium- or high-risk and/or high-impact to internal and external operations and customer transactions. A large-scale data migration or conversion event where major applications are being implemented or modified would be a likely candidate for a command center, but an organization may implement the function to support other IT events such as a pilot, acceptance testing, performance/scalability testing, mock testing or a production release.

 

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