Webcast - Telehealth: Managing through the COVID-19 Emergency Crisis (Healthcare-specific)

enterprise resilience webinar series
Webcast - Telehealth: Managing through the COVID-19 Emergency Crisis (Healthcare-specific)

On March 17, CMS announced an expansion of telehealth benefits for Medicare beneficiaries. Given the increased need for and reliance on telehealth services, it will be important to ensure risks and scalability of services are well planned out. 

In this webcast, we will discuss three key areas to create a sound plan for providing telehealth services, including updates to regulatory requirements: 

  • Clinical and Operational Management
  • Documentation, Coding and Billing
  • Privacy, Security and Technology

Original Webinar Details

Date: Tuesday, March 31, 2020

Time: 11:00 - 12:00 PM PST / 1:00 - 2:00 PM CST / 2:00 - 3:00 PM EST

1 CPE credit available for live attendees only.

No prerequisites required. Level: Basic. Field of study: Production. Instruction delivery method: Group Internet Based. 
Protiviti is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. For more information regarding refund, concerns, and program cancellation policies, please contact the CPE Administrator at [email protected].


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Kim Pardini-Kiely is Protiviti’s Clinical and Operational Excellence lead and the Pacific Northwest Healthcare Practice lead. Kim has a track record of aligning services to achieve strategic goals. Focusing on results, she has implemented management systems that improve organizational performance by creating strategic roadmaps, setting concrete goals, putting efficient processes in place, and monitoring performance to sustain results. She has extensive experience creating value in academic medical centers, health systems, provider networks, post-acute care, home health, payers, behavioral health, and community health. Kim develops transformational organizational strategies that are relevant, contemporary, innovative, and tailored to improve cost, quality and service. As a leader in the health care industry she has been asked to speak both nationally and internationally.

Senior Manager, PMP, CHFP, CPHRM

Bryan Beaudoin is a Senior Manager and the Health Information Management (HIM) Solution Lead in Protiviti’s Minneapolis office with nine years of healthcare strategy and consulting experience. Bryan specializes in project management, healthcare revenue cycle management, healthcare data analytics, and healthcare risk management. Bryan also has extensive experience in leading clinical documentation and coding audits across a wide variety of provider types. Bryan focuses on helping academic medical centers, children’s hospitals, home health agencies, skilled nursing centers, behavioral health facilities, inpatient rehabilitation, large health systems and community hospitals receive recognition for their quality of care, enhance their compliance with regulatory agencies, and to capture more appropriate revenue. Bryan has led implementations and optimizations of HIM, Clinical Documentation Improvement (CDI) and coding integrity programs. Bryan also possesses extensive expertise in payor denials management and managing governmental documentation and coding audits, such as Target Probe and Education (TPE) or Recovery Audit Contractor (RAC) audits and recoupments. Bryan is a Project Management Professional (PMP) and Certified Professional Healthcare Risk Manager (CPHRM).

Associate Director, RN, JD

Stephanie Rodetis is an Associate Director in Protiviti's Risk and Compliance practice. Stephanie has over 15 years’ experience in the clinical care setting and providing healthcare related advisory services. She is experienced with leveraging regulatory frameworks, applicable laws, regulations and industry guidance to assist clients with assessing and developing corporate compliance and privacy programs in order to manage compliance risks and comply with federal and state laws, both proactively and reactively. Her key experiences include providing regulatory compliance advisory services to health systems, payers, pharmaceutical companies, healthcare technology organizations and other healthcare service providers. Prior to joining Protiviti, Stephanie served as a consultant in a national practice at a Big 4 consulting firm and worked as a Registered Nurse in a major medical center in Manhattan. She also holds a J.D. with health law concentration and is a licensed attorney in New York and New Jersey.

Associate Director, CISSP, HCISPP

Kevin is an Associate Director with Protiviti’s national healthcare center of excellence and has professional experience providing digital, technology, and cybersecurity consulting and auditing services to his clients. Kevin has provided value to his clients through his insights and understanding of healthcare IT and business processes including digital transformation, HIPAA and information security regulations, business continuity, and IT audit. Kevin has co-authored various Protiviti thought leadership whitepapers and published articles has also presented at various national and regional conferences across the US.

Richard Williams, Protiviti
Managing Director - Global Healthcare Industry Lead

Richard is a founding member and Protiviti’s Global Healthcare Practice Leader. He has extensive experience providing operational, financial, and regulatory consulting and internal audit services to the healthcare industry.In addition to leading numerous business performance improvement and risk management initiatives, Richard has experience serving in roles such as Chief Audit Executive and Chief Compliance Officer for large integrated healthcare delivery systems.Prior to joining Protiviti, Richard was a Project Manager at Arthur Andersen and providedinternal audit and business and technology risk consulting services to healthcare clients.Richard is a frequent speaker on internal audit, compliance, and revenue improvement initiatives

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