Webcast - Ask the Experts: Enhance Your Customer Experience to Maximize Revenue

enterprise resilience webinar series
Webcast - Ask the Experts: Enhance Your Customer Experience to Maximize Revenue

A great customer experience (CX) is key for businesses to succeed, especially in a virtual world. Organizations must have a plan to enhance customer experiences and implement customer-focused strategies to accelerate revenue growth.

In our ‘Ask the Expert’ webinar you will learn:

  • What Customer Experience (CX) means in today’s world
  • Current CX market trends and the impact on your organization
  • Key actions your organizations can take now to deliver exceptional customer experiences
  • Best practices from our CX experts during an ‘Ask the CX Experts’ panel discussion


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Michael Allenson
Associate Director
Michael Allenson is an Associate Director in the Business Transformation practice of Protiviti. Michael specializes in the area of customer experience (CX) strategy, design, measurement and CX driven business transformation. He helps clients understand how to better measure and manage the customer experience, maximize the value of customer relationships, optimize costs and value through CX driven transformation and connect the dots between CX and business outcomes. Over the past 30 years Michael has supported customer strategy development and customer experience management for many of the Fortune 500 companies across industries.

Greg George
Associate Director
Greg George has over 17 years in digital strategy, user experience design and information architecture. As an Associate Director in Protiviti’s Software Services team, Greg helps organizations deliver exceptional user experiences to transform their business. Greg is an experienced leader, business analyst, information architect and technical writer that is dedicated to the business of designing user-centric solutions with a focus on customer service.

Soowan Scheuermann
Managing Director, Managed Creative Solutions
Robert Half
Soowan Scheuermann is the managing director of Managed Creative Solutions, Robert Half’s national project- and program-based solutions practice in the digital creative space. For the past 16 years, he has been helping clients realize value by blending business with interactive design and technology. Soowan also helps clients evaluate and assure project and managed services success by providing guidance, benchmarking and monitoring of development activities across the diverse landscape of project and operational models.

AJ Simon
Director, Managed Creative Solutions
Robert Half
AJ Simon is the director of user experience (UX) design with Managed Creative Solutions at Robert Half, where he builds and leads digital customer and UX solutions and services. With 19 years of expertise in technology and experience design, AJ helps clients drive innovation and digital transformation for their businesses, from strategy through execution and delivery. As a practiced storyteller and thought leader, he crafts experiences that provide empathy and understanding of both customer and company needs, creating opportunities for new digital products.

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