Welcome to the February edition of Industry Insights for CPG and Retail.
On a monthly basis we dive in to the latest trends and topics. Our team has curated industry news, insights and resources to help you and your team keep forging ahead in 2021.
Notable risk drivers are all contributing to significant levels of uncertainties, making it extremely difficult to anticipate what risks may lie ahead. The lingering effects of the pandemic and operational challenges are top concerns for Consumer Products and Retail companies in 2021, but what is predicted for 2030?
Retail Finance Leaders' 2021 Priorities Include Enhancing Customer Experience and Supply Chains
In the retail space, where the pandemic has had drastic effects, the demands and expectations of both internal and external customers are changing by the day, and retailers are looking to their finance departments for robust support on many critical fronts.
Where Will the Customer Experience Take Us in 2021?
Customer experience (CX) is everyone's business. Protiviti's Global Consumer Products and Services Leader Carol Raimo offers the following advice. “Our clients are saying that determining the right CX ecosystem creates collaboration across the organization. It’s not just the CIO’s issue. All of these groups need to work together to develop a holistic CX ecosystem.”
Harnessing Intelligent Automation to Increase Resilience
Intelligent process automation (IPA) does require an investment of time and resources – but the long-term benefits are well worth the effort. Digital leaders already know that. In addition to increased efficiency, IPA can help companies manage their costs better and increase resilience for future “black swan” events.
You're Invited! SAPinsider GRC / Financials 2021 Conference
Protiviti will be a Gold sponsor at the SAPinsider GRC / Financials Virtual Conference taking place March 9-11. Financials 2021 helps organizations evaluate new solutions and technologies, improve processes, and take advantage of existing functionality. GRC 2021 helps companies modernize, automate and enhance their current GRC processes and analysis. Both events will offer thought leadership, best practices, case studies and networking opportunities. Use code PROTIVITIGUEST for a complimentary All Access Pass. Be sure to stop by the Protiviti booth to attend our roundtables.