Automating Compliance to Enhance Consumer Interactions

Catching the Digital Wave of Change
Automating Compliance to Enhance Consumer Interactions

Over a decade after the start of the global financial crisis, we find ourselves in an environment where regulatory pressures are reducing, creating opportunities for business innovation and top-line growth. Having a more flexible approach to risk and compliance challenges, aided by technology and a more aligned strategy, allows companies to ensure they continue to meet the constant compliance challenges and consumer demands.

Watch the recording of this webinar, presented by Protiviti and partner Performline, to learn more about how automating aspects of your compliance program related to consumer communications and support can increase efficiencies, add value to the business, and create a better overall consumer experience.

Learning Objectives:

  • Understand the current regulatory landscape and market trends leading to increased adoption of innovative technologies to solve compliance issues
  • Discuss key challenges and best practices for overcoming and implementing automation within an existing compliance program
  • Examine real-world case studies where compliance automation added substantial benefit to the customer and value to the business

Original webinar date:

Wednesday, June 26, 2019


Mike Brauneis, Managing Director, Protiviti
Mike is a Managing Director with Protiviti and serves as the leader of the firm’s North American Financial Services industry practice, following his prior role as global leader of its regulatory compliance practice. He has nearly 20 years of experience focused on regulatory risk and compliance matters.
Shelley Metz-Galloway, Managing Director, Protiviti
Shelley Metz-Galloway is a Managing Director in Protiviti and serves as the U.S. Regulatory Compliance leader for the firm. She has more than 25 years in the financial services industry. Shelley offers expertise in business and regulatory performance and risk analytics, strategic planning, project management, process reengineering, and the development and execution of strategies to address critical business needs.
Mike Polavieja, PerformLine
Mike Polavieja, Chief Customer Officer, Performline
Mike brings his many years of digital media and advertising experience to his role overseeing client development and operations. Prior to PerformLine, Mike was president and general manager of the digital division of Wall & Madison Media. Before that, Mike had a two year stint at PerformLine serving as VP of sales where he was responsible for all aspects of the company’s advertising revenue as well as the initial launch of the PerformLine platform. 


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Michael Brauneis, Protiviti Chicago
Michael J. Brauneis
Managing Director
Shelley Metz-Galloway
Shelley Metz-Galloway
Managing Director