ASUG GA Fall Chapter Meeting
Join us at the upcoming Georgia ASUG Chapter Meeting, Friday, September 7, 2018 at the Loudermilk Conference Center.
Protiviti is a Platinum Sponsor and will be speaking. Director, Sri Velicheti, will be presenting: Global Beauty Brand Improves Customer Experience Through Process Mining.
This large consumer products company recognized it needed to resolve process bottleneck challenges with its Order-to-Cash methods to improve the customer experience. Working closely with Protiviti, this client selected SAP Process Mining by Celonis to reinvent its order fulfillment process, improving both on-time and in-full metrics while continuing to serve the world’s largest retailers. Celonis Process Mining allowed this organization to:
- Streamline and establish consistent practices for order-to-cash across the organization
- Identify process improvement opportunities in order processing, delivery creation and outbound logistics
- Optimize processes to remove unwanted blocks by changing credit limits, delivery blocks and incomplete orders
- Gain insight into on-time and in-full delivery, cycle time automation, and change rates to improve both cost-to-serve and customer experience
- Reimagine order-to-cash business processes to enable S/4 HANA digital transformation
Harnessing data’s potential to deliver new insights requires a modern process analytics approach including artificial intelligence concepts leveraged by SAP Process Mining by Celonis. Join this session to learn how process mining helped this beauty brand and can help your organization achieve strategic objectives and drive business growth.