Customer experience | Protiviti - United States

Customer experience


Customer experience


Organizations face significant challenges to keep pace with changing customer demands.  In this fast moving environment, gaining continuous insight, and knowing how to leverage those insights can make a big difference.

Protiviti possesses experience and capabilities that are uniquely positioned to help companies implement and enhance customer initiatives across the enterprise and deliver tangible business results that are connected to the bottom line.

Through our alliance with MaritzCX (, we connect innovative services and technology with consulting expertise to align CX insights and implement key process and business performance initiatives.

Our Offerings:

  • CX Strategy Development
  • CX Policy & Governance
  • CX Metric Alignment
  • CX Target State Roadmap Development
  • CX Project Portfolio Management
  • Process Management
  • Performance Improvement
  • CX Design
  • CX Best Practices
  • Process Automation
  • Data Management & Reporting
  • Data Integration
  • Advanced Analytics
  • Training Education
  • Performance Management
  • Culture / Change Management
  • SOP Development
  • Create Empowerment Rules
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Banks have CX work to do – Protiviti survey

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Bryan Comite
Bryan Comite
Managing Director