Salesforce Services & Support

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Protiviti Perspective by Caitlin Hobson, Los Angeles

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Take full advantage of the world’s leading Customer Relationship Management (CRM) platform with Protiviti’s comprehensive Salesforce services and on-demand support. Our experts provide design and development on the FORCE.com platform including App Cloud, Sales Cloud, Service Cloud, Community Cloud, Wave Analytics Cloud and more. Our Salesforce consultants and developers bring technical and strategic expertise to help your organisation maximise your Salesforce investment.

Using proven methodologies and best practises, we deliver end-to-end solutions from initial strategy and design to configuration, development and testing, all while being fully transparent and expertly managed throughout the engagement.

Our Approach

We use a strategic, risk-based approach to our Salesforce Services, focusing on problem solving and operational excellence.

Rapid Prototyping by configuring first and coding later for effective, rapid implementations to quickly demonstrate viable options.
Maximise Business Value by achieving alignment with business demands across any business line (not just sales), ensuring quality and focusing on ROI.
Agile Development by delivering timely, effective solutions based on your organisation’s goals.

Our Operating Model

Core Team of Experts – To assure that your project is successful, we start with a core team of Protiviti professionals that are experts at delivering Salesforce Solutions.
Blended Model – Our team members are accustomed to working in a blended team model with client personnel as well as Robert Half contractors to leverage specialty skills and local talent.
Offshore Ready – To maximise your return on investment in our services, our teams can operate both onsite and offshore. All our people are full time Protiviti employees and we have established a solid mechanism for working together that is seamless to our clients.

Our Service Offerings:

Implementation & Customisation

Our Salesforce experts create comprehensive roadmaps, communication and change management plans, and supporting product management documentation to be used through development, configuration and deployment. Using proven methodologies and best practises, our team delivers end-to-end solutions from initial strategy and design to configuration, development and customisation.

Migration

Whether your organisation needs to migrate data from a legacy platform or to the cloud, our experts can streamline your organisation’s Salesforce Migration from start to finish. Our experts will create a comprehensive roadmap and migration strategy that will uncover opportunities to improve upon within the Salesforce migration.

Integration

Integrating Salesforce with other applications is powerful. By integrating systems with the Salesforce platform, your organisation can provide stakeholders with a holistic view of your business, improve data accuracy, eliminate manual processes, integrate business processes and save time and money.

Application Development

Our Salesforce architects, developers, and administrators build elegant, test-driven applications on the Salesforce platform. Our team can build applications for all your business requirements using Force.com development and can also customise Salesforce 1 by building native and hybrid apps for your Salesforce data.

Automation

Leveraging the Salesforce platform, our team can improve productivity and simplify the workplace utilising native solutions as well as third-party tools from the app exchange. Our experts have helped organisations develop and implement business workflows that automate manual processes and extend Salesforce’s already powerful capabilities.

On-Demand Support

Leverage our Salesforce team of architects, developers & administrators with our on-demand support service providing ongoing support, quick enhancements, maintenance & administration. Each client is assigned a dedicated resource who understands your solution and your organisation’s priorities. We offer annual & quarterly agreements to fit every need and budget, & we’re structured to support & supplement your internal resources.