Drilling contractors in the Middle East enhance employee performance

Drilling contractors in the Middle East enhance employee performance

Improved Decision Making Client Story

Key to Success

Change Requested: 
Client had issues with streamlining expected employee and department performance with its business objectives.
Change Envisioned : 
We helped client develop departmental vision, mission and objectives based on corporate objectives, and on the identified departments’ objectives.
Change Delivered: 
Smooth tracking of KPIs linked to the business strategy; Job descriptions & a grading structure which fairly fits new employees into the organization.

Protiviti’s Human Capital Consulting practice helps one of the largest drilling contractors in the Middle East enhance employee performance across the organization.

Client Challenge

Our client, involved in providing drilling, work over and well maintenance services, had issues with streamlining expected employee and department performance with its business objectives. Its Commercial Division was under immense pressure for establishing many contracts, and providing material and services on time with high quality. HR was under pressure to recruit 1500+ employees in various disciplines to meet the corporate goals and objectives. Finance and Control needed to ramp up activities to meet increased business requirements. IT needed to gear up to meet the needs of the organization and Public Relations and General Services needed to provide associated support service on a pro-active basis and improve the image of the organization. These issues, along with a few other related to job descriptions, job grading and compensation & benefits, received considerable attention from internal and external auditors and the organization’s management team, as these discrepancies could have impacted the client’s financial statements if not addressed immediately.

Powerful Insights

Protiviti’s Human Capital Consulting professionals helped our client develop departmental vision, mission and objectives (short and long-term goals) based on corporate objectives and identified departments’ objectives. These derive Key Result Areas (KRAs) and critical success factors linked to the business plan. We then identified Key Performance Indicators (KPIs) for all departments based on leading practice; review and align KPIs on the four perspectives of Balanced Scorecard. KPIs were assigned weightages and targets and trial runs were conducted to verify reliability and relevance of data sources.

Based on the success of the above, job descriptions for the Commercial Department were refined to reflect each position’s role in fulfilling the department’s strategy. Technical and Behavioral competencies with proficiency levels were also identified. 

Once job descriptions and competencies were in place, a proper grading structure was designed using Protiviti’s Point Factor Method and was used to conduct a Compensation and Benefits Benchmarking exercise where market trends were identified and analyzed to define the client’s compensation philosophy vis-à-vis the market.

Proven Delivery

As a result of engaging Protiviti to carry out the above work, the client was able to address the key challenges mentioned above. Also the project resulted in:

  • Smooth tracking of KPIs linked to the business strategy
  • Job descriptions and a grading structure which fairly fit new employees into the organization
  • Having competencies which were reflective in nature, simple and offered employees the clarity of knowing what is expected of them
  • A compensation and benefits structure aligned to the market

How We Help Companies Succeed

Protiviti's Human Capital Consulting team is well experienced with aligning and challenging our clients’ thoughts and initiatives into practical deliverables. Our deliverables always complement our clients’ strategies, which in return offers a value-added service and helps our clients see return on investment.

Our experience in the Oil & Gas industry within the Middle East and globally has provided valuable insights into various processes in the operational, financial, human resources, accounting, technology and audit areas that help our clients to improve overall performance.