Consumer Products & Services


Consumer products and services companies operate in exciting and uncertain times. Individual consumer behaviour is more pluralistic, fragmenting markets and company offerings. Consumers globally are increasingly consuming services over goods as comfort with the “do-it-for-me” economy takes hold. This trend is paired with companies gaining unprecedented opportunities to understand consumer needs, preferences and behaviours through connected devices and other digital connections. However, this connectivity is not just one way, as consumers, suppliers and retailers are all increasingly sharing information. This sharing creates opportunities for enhanced consumer experience and collaborative value chains, but also for greater cyber vulnerabilities and reputation risk. There are enormous opportunities for leaders that are able to see more deeply into the changing landscape and beyond short-term challenges to position themselves for long-term success.


Protiviti partners with leaders to help them achieve greater confidence in these changing environments. We seek to understand the unique strengths, risks and opportunities of your organisation and where you want to take your business. We then collaborate with you to build custom solutions that maximize your chances for success and bring a tailored, multi-disciplinary team of professionals that fits your situation and company culture. While the process is never simple, our goal is, to help you face the future with confidence.


We help consumer products and services organisations manage critical business challenges to help them face the future with confidence. Here are some of the most pressing issues we are helping organisations to manage.


Consumer products and services companies are often the target of cyberattacks because of their rich customer profiles, payment information and highly visible brands. Confidence in cybersecurity does not come from knowing nothing will happen, it is achieved by knowing all the things that can happen and preparing both proactive and reactive solutions. Protiviti provides a holistic approach that defines what is most important to you, helping you protect yourself from unauthorized access and also react quickly and comprehensively when a breach occurs.

Digital Transformation

Continuously enhancing customer experience through service and technologies is requirement for consumer products and services organisations. Equally important is driving greater efficiency and effectiveness in the back office to thrive in low margin environments. We help you to see the opportunities in fast moving markets, aligning people, processes and technology to transform your organisation and customer experience, helping you to face the future with confidence.

Business Intelligence

All consumer products and services organisations want to improve how they understand, organise and leverage their data assets. The challenge is identifying and capturing information in disparate systems, including those outside a company’s walls, and then organising and managing this information to create business insights. Protiviti takes a pragmatic “one size does not fit all” perspective. We tailor solutions that fit your organisation, enhancing business value through more efficient collection, distribution and usage of information.

Regulatory Compliance

Regulators across the world are monitoring the impact of products on consumers’ health and well-being, trying to levy higher taxes on products that are considered unhealthy, introducing measures to improve product safety, scrutinising product claims and labels, and discouraging marketing to children. We can help you address these and other emerging trends, along with existing regulatory demands, through innovative solutions that position your organisation for sustainable performance and compliance now and in the future. 

Cost and Performance Management

Faster, cheaper and better are not options for most consumer products and services companies, they are imperatives. In today’s competitive global environment, the ability to make and manage smart capital investments, run efficient back-office operations and manage cash flow are critical. We help you identify and implement cost management efforts while driving performance, in both good times and those more challenging. 

Transactions, Mergers and Acquisitions

Consumer products and services organisations frequently pursue transactions to grow their businesses. These can be mergers or acquisitions to expand the scope of operations, divestitures to focus on core competencies or capital infusions from the public or private markets. In all these situations, we provide independent advisory and due diligence services, helping you take action to maximise value available today and position you for success in the future. 

Evolution of Internal Controls

In the fast-changing global market, control is critical to success. However, the demands on internal audit and finance functions continue to increase as the expectation today is not just for accurate reporting, but insights that can improve the business. We can help you steer your company with greater precision and prescience, increasing confidence you are on the right path with world class internal audit and finance functions.