UAE-based Food Control Authority Body Appoints Protiviti to Develop a Competency Framework
Key to Success
Client wanted to improve its customer service and attract and maintain the right talent.
We conducted working sessions with client to understand its processes & identify behavioral indicators for each proficiency level for each competency.
We developed assessment material and trained internal assessors to ensure that they can carry forward the mandate of updating competencies.
A food control authority body with good credentials from countries such as United Arab Emirates, Kuwait, and Saudi Arabia appointed Protiviti's Human Capital Consulting Practice to develop a Competency Framework.
Client Challenge
The client, established with a view to ensure food safety, guarantee the quality of food for human consumption and to conduct the necessary research and studies on safe food, wanted to improve its customer service and attract and maintain the right talent. It also wanted to manage its employee’s performance and identify training and development initiatives by establishing a Competency Framework.
Powerful Insights
Apart from its strong understanding and global knowledge material in food control as a starting point, we conducted working sessions with the client to understand its mega processes to identify behavioral indicators for each proficiency level for each competency.
We then refined and aligned the competencies to leading practices and governmental requirements. Competencies were mapped to each position within the organization and used as a key factor in developing processes in Training and Development as well as Performance Management.
Our consultants also developed an implementation roadmap for the proposed deliverables and requisite training courses for each position within the organization.
Proven Delivery
In addition to providing deliverables as per our contract, we also developed assessment material and trained internal assessors to ensure that they can carry forward the mandate of updating competencies as and when required.
How We Help Companies Succeed
Our people are certified in ISO 9001:2008, ISO 27001 and ISO 10015.
Our experience with Government organizations gives us a deep understanding of the unique features and challenges of the public sector enterprises. We also work with subject-matter-experts in the region on aspects like organizational strategy, structure, process improvement, talent management, career development and implementation of training programs.
