Consumer Goods

Transforming disruption into a competitive edge

Consumer Packaged Goods (CPG) companies face unique challenges and opportunities as e-commerce models become integral to their success and direct-to-consumer online sales overturn traditional retail models. Alongside these changes comes an industry-wide trend toward sustainability solutions, including the use of reusable, sustainable, compostable packaging and a desire for companies to reflect sustainable brand values as the popularity of purpose-driven brands increases.

In response, brands must build supply chain resiliency and agility, including the design of regional and tailor-made supply chains focusing on faster and easier delivery options for consumers. All of this transformation must take place while mitigating risks to supply chain reliability, dealing with labor shortages and cyber threats, and responding to shifts in operating models to work from home.

Executive Perspectives on Top Risks for 2024 and 2034

2024 Top Risks in the Consumer Products and Services Industry

The Consumer Products and Services industry group faces a long list of headwinds heading into 2024. Inflationary pressure, workforce attrition with talent gaps and protecting customers’ data are top on the list of major concerns weighing on the minds of senior executives in the consumer packaged goods (CPG) and retail industry group.

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Enterprise Data and Analytics

We help companies build a data-driven culture by developing, designing, and implementing advanced analytics and digitalisation. We help access vital data, turn data into actionable insights, and utilise AI technologies to optimise business results.

Environmental, Social, Governance (ESG)

Consumer Goods companies face material ESG risks across the value chain, along with the ever-growing demands and expectations from consumers around sustainability. We help companies respond to these risks and opportunities through ESG strategy assessment and creation.

Cloud

We help companies implement and adopt cloud capabilities aligned with defined business outcomes, including cost savings, agility, scalability, innovation, and the use of cloud for IT modernisation and digital transformation.

Digital Transformation

From supporting growth in e-commerce to replacing legacy applications, we assist through every stage of digital transformation. Through automation, we work with clients to reduce operational costs, implement metrics and governance to drive impact, and harness data and analytics to drive performance.

Supply Chain Management

We help companies meet supply chain demands around quality, speed of delivery, and overall performance by identifying and scrutinising new suppliers, selecting and prioritising parts purchases, providing staff training, and preparing for anticipated disruptions.

Cybersecurity

We help companies design, implement, and manage cyber capabilities while protecting data and business assets. We help implement regulatory compliance, privacy, and third-party risk management programmes, while building trust with stakeholders.

Data Privacy

With the fast growth of e-commerce and an expansion of loyalty programmes, there has been an increase in concerns over data privacy. We help organisations build, assess, and strengthen data privacy programmes and ensure compliance with the growing list of privacy regulations to protect customer trust.

Sectors we serve

Consumer goods and services

Transform for evolving customer needs

Protiviti helps CPG organisations to rethink core business operations and transform for evolving customer needs and stakeholders’ expectations. Our expertise helps companies to respond quickly to challenges and identify innovative ways to embed resilience, optimise margin and improve operational performance.