Hospitality, leisure and travel companies have experienced significant disruption in recent years. Peer-to-peer networks such as AirBNB have grown rapidly, increasing competition. Social networks and review platforms have given voice to customers with both positive and negative experiences. Owners and operators of hotels, resorts, restaurants, clubs and tourist attractions face diverse challenges relating to changes in employment regulations and relations, business operations and management of personal and property risks.
While the market dynamics are shifting and digitisation of customer engagement and key processes are being transformed, success is still driven by the fundamentals on which the industry was built. Leaders that focus on delivering high levels of customer service, building and maintaining brand awareness, maximising revenues (occupancy and rate management), investing capital, managing guest loyalty, utilising human resources and using technology to effectively market and manage inventory (such as rooms, seats, tables and vehicles) are able to thrive in this changing landscape.
At Protiviti, our professionals have extensive experience collaborating with leaders in hospitality, leisure and travel to navigate these challenges. We work with you to understand the risks and opportunities specific to your business. Drawing from our expertise in internal audit, risk and compliance, IT, business operations, and data and analytics, we tailor solutions and teams to help drive your company performance. We have partnered with many of the largest providers in the industry, as well as fast growing companies to provide solutions in internal audit co-sourcing and outsourcing, food/beverage/banquet operations, retail outlet management, reservation call centers, centralised accounting operations, franchise revenue management, loyalty programmes, data center operations, brand standards, project accounting, capital expenditures, architecture and construction, corporate treasury and centralised purchasing.