BI Software Support


As a trusted SAP BusinessObjects partner for business intelligence solutions, we provide responsive, local software support for the core SAP BusinessObjects product suite including reporting, advanced analysis, data services, interactive analysis, and dashboards & visualisations. We are your single point of contact for issues that pertain to your SAP BusinessObjects core products.


When partnering with us your business experiences a superior level of support for SAP BusinessObjects software products. Our proactive and responsive team of professionals are true experts in the SAP BusinessObjects product line and key related technologies. The team has full accountability for the resolution of an assigned incident, acting as the customer’s advocate and coordinating the efforts of local support teams and SAP Support when necessary. With no offshore resources, all Protiviti support engineers are based in the US, you can be certain your concerns will be attended to quickly and efficiently. From implementation to onsite support, our engineers have the experience needed to quickly understand your complex BI environment.


BI Software Support

Customer Success is the ultimate goal of our business. That is why we strive each day to listen, learn and respond to what our customers want, not what we think they want. And then deliver solutions that exceed expectations.

Support Offerings

SAP BusinessObjects Certified Support

Protiviti customer support conforms to SAP BusinessObjects certification requirements for each supported product. “Supported Product” means SAP BusinessObjects software products purchased by Protiviti, an authorised SAP BusinessObjects resller, for sale to its customers. All SAP BusinessObjects software products sold by Protiviti can be covered under Protiviti support.


Managed Support Services

Protiviti Managed Services and Support is available to contracted clients from 8 am to 5 pm EST, Monday through Friday. This agreement could include a list of product and server environments including: BI Analytics, SAP HANA and EIM applications. Please contact our sales team for additional information.

Cloud Premium Support

Through our Amazon cloud offering we provide Premium AWS Support for SAP BusinessObjects. This program is available through our AWS offering and related to our SAP BI solutions.