A Large ACT Government Agency Relies on Protiviti to Review the Effectiveness of its Core Processes

A Large ACT Government Agency Relies on Protiviti to Review the Effectiveness of its Core Processes

A large ACT Government Agency

Key to Success

Change Requested: 
Review the effectiveness of core activities and identifying areas of non-compliance or needing improvement
Change Envisioned : 
Conduct detailed review of key processes of procurement & tendering cycle for construction & consultancy contracts & processes for estate development
Change Delivered: 
The outcomes of audits highlighted a number of required process improvements & managing compliance with internal policies & key government regulations

The recommendations and insights provided by Protiviti resonated with management who committed to make necessary improvements and also with the Audit Committee who acknowledged the depth of the work conducted and the added value of the recommendations raised.


With more emphasis on increasing efficiency and effectiveness across all Government entities, an ACT Government agency which is responsible for developing and selling land on behalf of the ACT Government, wanted to review the effectiveness of its core activities including procurement and tendering and estate development processes. The agency also wanted to ensure that its relevant policies and procedures were in compliance with legislative requirements and also aligned with best practices.

The procurement review included an assessment of key risks and expected controls for procurement and tendering activities using Protiviti’s knowledge resources, a detailed mapping of all key control processes and comparing to key legislative requirements to assess design effectiveness and compliance, and a detailed review of a representative sample of contracts of different types to assess operating effectiveness of key controls.

The work also included a review of key processes of the procurement and tendering cycle for construction and consultancy contracts including: preparation and approval of procurement and risk management plans, preparation and release of RFQ and RFP, short listing and selection process including consideration of probity matters, contract awarding and execution.

The outcomes of this audit highlighted a number of required processes improvements and managing compliance with internal policies and key government procurement and financial management regulations. The recommendations and insights provided by Protiviti in this audit resonated with management who committed to make necessary improvements, and were also well received by the Audit Committee who acknowledged the depth of the work conducted and the added value of the recommendations raised.

Following the satisfactory delivery of this audit, Protiviti was requested to conduct another audit to review the agency’s effectiveness in the development of its estates. This audit focused on reviewing the adequacy of the agency’s processes followed in terms of cost efficiency, timeliness, and achievement of the ACT Government’s Land Release targets.

The outcomes of this audit also highlighted a number of required improvements to existing processes and practical recommendations were provided by Protiviti to increase effectiveness and efficiency.

By engaging Protiviti, the client benefited from the knowledge and insights of the audit team which included the services of subject matter experts and a dedicated team with strong experience in conducting similar audits. The time invested in the first audit and the knowledge that the team accumulated about the agency’s detailed processes, enabled a swift outcome of the second audit. The client also benefited from Protiviti’s knowledge and experience with a variety of similar clients in the private and public sectors, to assess effectiveness and efficiency of its processes in comparison with similar practices. As part of the recommendations provided in the second audit, a ‘benchmarking’ comparison was provided to the client comparing its key processes and activities with those applied in similar size public agencies or multinational clients in the construction and land development sector across Australia.