Craig is a Managing Director and Protiviti’s Business Performance Improvement Solution Lead. He has 31 years’ specialised experience in Public Sector Business Advisory and Strategy, Strategic Procurement, Outsourcing and Probity, Organisational Reform and Business Improvement, Portfolio, Program & Project Management, Assurance and Audit and Risk Management.
Department of Defence: ADF Health Services Contract (2017-18). A $6Bn procurement of General Practice and Specialised Health Services, and business-critical ICT systems, including; Invoicing, Billing and Supplier Payment, Rostering and Appointment Management, as well as Health activity record and Report Management. Craig conducted regular quality reviews and audits throughout the life of the project, with particular focus on; procurement performance, ICT requirements and interoperability alignment, risk and governance, and progressive benefits realisation.
Department of Defence: eHealth System (2015-16): Post Implementation Review (PIR) and Remediation. As Review and Remediation Lead, Craig led the PIR of the Defence eHealth System (DeHS) and the follow-on suite of business improvement remediation initiatives. DeHS was procured as the single-source health record for all permanent and reserve members of the Australian Defence Force (ADF).
CASG (DMO) Company ScoreCard (2001-2). Design, development and implementation of Company Scorecard system. An ICT-based Contractor Performance Assessment and Reporting system aimed at enhancing contractor performance monitoring, reporting and feedback to generate improvement and awareness of contractor capability across Defence.
Department of Defence: Health Service Delivery Improvement Program (HSDIP) (2014-15). As Program Manager, Craig was responsible for providing strategic business advice as well as the planning and delivery of an interrelated suite of six dynamic projects designed to improve the efficiency and effectiveness of Defence's health capability.
ACT Health System Innovation Program Management Office. Consulting to the Director General ACT Health and the Deputy Director General Innovation, Craig was responsible for the effective design, implementation and on-going management of the ACT Health reform agenda and System Innovation Program.
Risk Capability Improvement Project (AIR9000 Programme). As Project Manager, Craig was responsible for the development and implementation of the AIR9000 Programme’s risk and opportunity management framework, including; contractor procurement, contract management and administration; establishment and management of the Programme’s integrated Risk Coordination Group (RCG) and maintenance of the risk Program.
- Advanced Dip Project Management University New England
- Grad Cert Risk Management Griffith University
- Australian Institute of Project Management – Master Project Director
Professional Memberships & Certifications
- Prince 2 foundations and practitioner