Major food manufacturer builds an indirect spend ecosystem with expert help from Protiviti
Develop a centralised system to manage an estimated $1 billion of siloed indirect spending; maximise savings and ensure transparency
Use a competitive process to retain a business process outsourcing partner with the technology and expertise to systematise and monitor indirect spend
A thorough RFP process helped find the best outsourcing option to deliver the expertise and visibility to enable substantial indirect spend savings
Step One: The Approach
Protiviti took up the challenge at the conceptual stage, working with the organisation to scope out a detailed inventory of work and services to be outsourced. We educated the organisation on the technology that would be required, as well as the benefits and disadvantages of various options, such as relying on a vendor versus licensing the technology and training internal staff on it.
One important aspect the organisation was looking for in a provider was the vendor’s ability and willingness to bring the indirect spend function in-house in the future. While the organisation decided to outsource the function in the short to medium term, it hoped that its internal staff, through shadowing, training and knowledge transfer from the vendor, would be able to gradually take over various functions and categories of the programme.
Based on these factors, Protiviti helped create service-level agreement (SLA) definitions that would enable the organisation to tie performance to cost. Then, using both service needs and SLAs, Protiviti developed a comprehensive request for proposals (RFP) to find the most qualified vendor for the job.
Step Two: The Short List
Once the organisation approved the RFP, Protiviti released it to a list of qualified candidates, chosen based on their relevance in the market, along with their different operating models and approaches to ensure a well-balanced RFP participation. Because the candidates used diverse technologies and pricing structures, Protiviti developed scoring criteria for the organisation’s selection committee to consistently appraise all candidates. By doing so, we were able to unearth hidden costs and put together a holistic cost comparison.
Pricing structure, in particular, can be a thorny issue. Some vendors charge by the hour, while others might have a results-oriented fee structure, or a combination of both. For instance, a vendor might offer a lower hourly fee but request a share of any savings the provider generates. Our team communicated these considerations to the client and helped evaluate each vendor’s cost fairly so that an apples-to-apples cost comparison could be made.
Cost, of course, wasn’t the only criterion. Other key issues included accessibility to data, the availability of vendor staff, the capabilities of the software and any help the vendor could provide in facilitating the major cultural change that would be required within the organisation to transition from a dispersed to a centralised procurement model.
Change is never easy, but it can be rewarding — even exhilarating. The organisation now has a new ecosystem that brings its indirect spending to the cutting edge of 21-century technology. The RFP process we facilitated helped the company achieve centralised, real-time control over its indirect spending, and as a result, it is set to realise substantial savings over three years.
Step Three: The Selection
Protiviti took a leading role throughout the bidding process. We managed RFP communications by establishing a calendar and deadlines to ensure timely responses, collected and answered questions from the bidders and analysed the initial round of RFP responses. At the end, we narrowed the list down to two key providers, based on their capabilities and superior operating models.
At this point, in recognition of the importance of the change the organisation was seeking, the senior vice president of finance and the chief risk officer became involved in the decision-making process. Protiviti scheduled and outlined the expectations for oral presentations to ensure the candidates provided all the information the executive team needed.
Following the oral presentations, we recommended the service provider we thought should be awarded the contract based on both its objective data scoring and our subjective assessment of how well the provider and the organisation would work together in achieving the organisation’s goals.
The New Ecosystem
Change is never easy, but it can be rewarding — even exhilarating. The organisation now has a new ecosystem that brings its indirect spending to the cutting edge of 21st-century technology.
The RFP process we facilitated helped the company achieve centralised, real-time control over its indirect spending and, as a result, it is set to realise substantial savings over three years. Further, the sourcing agreement ensures that the data and technology will be available going forward, whether the company continues to contract directly with the provider or just license its software, closing a long-standing gap in the company’s financial performance.