Consumer Products & Services


Consumer products and services companies operate in exciting and uncertain times. Individual consumer behaviour is more pluralistic, fragmenting markets and company offerings. Consumers globally are increasingly consuming services over goods as comfort with the “do-it-for-me” economy takes hold. This trend is paired with companies gaining unprecedented opportunities to understand consumer needs, preferences and behaviours through connected devices and other digital connections. However, this connectivity is not just one way, as consumers, suppliers and retailers are all increasingly sharing information. This sharing creates opportunities for enhanced consumer experience and collaborative value chains, but also for greater cyber vulnerabilities and reputation risk. There are enormous opportunities for leaders that are able to see more deeply into the changing landscape and beyond short-term challenges to position themselves for long-term success.


Protiviti partners with leaders to help them achieve greater confidence in these changing environments. We seek to understand the unique strengths, risks and opportunities of your organisation and where you want to take your business. We then collaborate with you to build custom solutions that maximise your chances for success and bring a tailored, multi-disciplinary team of professionals that fits your situation and company culture. While the process is never simple, our goal is, to help you face the future with confidence.