Protiviti’s Global Sourcing consultants enable organizations to realize the benefits of outsourcing their services and business processes, while also ensuring they understand and effectively address associated risks.
The trend to outsource services and business processes continues to grow as companies look to address specific challenges. Organizations are following this trend in response to market pressure to reduce costs or time-to-market; increasing customer demands; market competition; the need to improve process capabilities or capacity; and the opportunity to gain access to new markets.
However, as companies continue outsourcing their technology, transaction and industry-specific processes, the risks presented and challenges associated with managing these relationships become increasingly difficult. Often, companies do not realize the expected savings or benefits originally envisioned. Some of the risks associated with outsourcing services include productivity/efficiency gains that are not being realized; a lack of visibility into how service delivery is being executed; instances of noncompliance and poor-quality services; significant regulatory, compliance, finance and service risks; and ultimately, deterioration of the relationship with the service provider.
Protiviti’s Global Sourcing professionals have helped companies around the world implement or improve their global sourcing programs. Whether your organization is sourcing business processes or information technology applications or architecture, we ensure that when you transfer the responsibility of delivering these processes to a service provider, the ownership of the process and transparency to risks stays with you.
If you are considering outsourcing activities, our consultants can help you evaluate existing functions and understand the opportunities and risks associated with outsourcing them.
Specific services include:
- Opportunity Assessment/Business Case Development and Outsourcing Strategy Development
- Outsourcing Process Design and Implementation
- Outsource Risk Management
- Post-Implementation Assessment, Remediation, and Improvement
- Outsource Provider Performance Assessment and Compliance Management
- Communication and Change Enablement