Take It From the Top: How Effective AML Messaging Impacts Frontline Personnel

​In the financial services industry, those who work the front line – tellers, loan officers, brokers, customer service representatives and the like – perform a critical, but often undervalued, role in managing anti-money laundering (AML) control processes. Because front-line employees have the most direct interaction with customers, they are an institution’s first line of defense in identifying and preventing financial crime. It is critical, then, that the AML compliance training they receive is effective.