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Communications
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Protiviti’s professionals help communications and multimedia companies contain costs and optimize revenues through risk management and operational performance improvements. We also assist communications companies with appropriately identifying, maintaining and better utilizing the significant capital assets that support their vast infrastructures.
The communications industry is experiencing an era of convergence, characterized by the removal of entry barriers across wireline, wireless, ISP, digital content, network/transport and device companies. In this new, converged environment, improving revenue, retaining customers and managing risk are three of the critical issues facing communications industry executives. As companies strive to maintain market share and customer loyalty, it is becoming increasingly important to find innovative ways to optimize margin and increase profits. The challenges arising from convergence are further complicated by additional market conditions, including industry consolidation, the economic cycle, increased competition, corporate governance, fraud detection and prevention, increasingly sophisticated and demanding customers, and an antiquated regulatory environment. These factors combined challenge the way communications and multimedia companies go to market and conduct business.
Protiviti’s professionals have in-depth experience serving the communications industry. Our experience ranges from large incumbents to smaller, competitive providers and from traditional voice to wireless and broadband companies. Our professionals also have extensive industry knowledge of key business functions, including network operations, customer service, billing, revenue assurance, business intelligence, financial reporting, IT, information security and regulatory affairs. Additionally, we offer expertise in assisting executive management in determining, communicating and implementing effective strategies to help your organization achieve the desired goals of revenue growth and cost containment, which lead to improved profitability and financial stability.
We also offer products designed to improve efficiency of operations and mitigate risks associated with key business processes. Our call center risk management, asset management, technology change management, enterprise IT security, data conversion and integrity, and fraud services assist organizations in determining and addressing risks to ensure profits are not eroded. In the aggregate, these services address the challenges facing communications executives in today’s business environment.
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